Pleasanton, California, United States
High-performance Development and Operations Manager with 12+ years of experience across project management, process improvement, customer relationship management, New Product Introduction (NPI), operations, warehouse, service, contract manufacturing, R&D, and business strategy. Proven ability to lead cross-functional and cross-cultural teams to deliver projects on time and under budget. Creative, solutions-oriented problem solver and decisive leader, respected by peers and driven by continuous learning. Experienced in direct people management of teams ranging from 3 to 8 members, with indirect leadership responsibility for up to 28 team members.
• Oversee operations of all areas of manufacturing, and service to deliver capital equipment and consumable products and direct activities so that approved products are manufactured on schedule and within quality standards and cost objectives. • Own product development and sustaining engineering, driving programs from concept through full design control to commercial release (systems and single-use devices). • Led cross-functional teams including Engineering, Production, and Technicians, developed talent, structure, and accountability across functions. • Directed full lifecycle plant startup, implementing manufacturing infrastructure, custom fixtures, equipment, and integrated warehouse, in-house service, and field service processes to support operational readiness and growth. • Established ERP structure (NetSuite), including SKUs, BOMs, and routings across manufacturing, purchasing, and finance. • Spearheaded insourcing of handpiece manufacturing, reducing COGS by >50%, increasing supply availability, and eliminating backlog. • Built and scaled global supply chain, onboarding and managed 50+ domestic and international suppliers to support 200+ unique components, improved continuity and supplier performance. • Direct and monitor contract manufacturers, consultants, vendors, and employees to accomplish the goals of the manufacturing plan, consistent with established manufacturing and safety procedures. • Drove NRTL certification strategy and execution for commercial spa device launch. • Directed the development and execution of in-house and field service programs, improving operational performance, service quality, reliability, customer satisfaction, and cross-functional alignment. • Built spare parts strategy to support field service scalability and uptime. • Managed quality systems and compliance activities (NCMR, calibration, IQ/OQ, preventive and corrective maintenance).
• Supervised and mentored a team of 5 Engineering Technicians, supporting production and process improvement initiatives. • Owned NCMR lifecycle (tracking, investigation, and closure) in collaboration with Quality. • Managed ERP setup and integrity (SAP), including SKUs, BOMs, routings, and item validation from PLM (Arena). • Supported ECO implementation and change management within production environments. • Led production line expansion and layout optimization to increase capacity, efficiency, and space utilization. • Set up necessary carts and bins to facilitate proper materials management on the production floor. • Drive continuous improvement initiatives to enhance yield, flexibility, and product quality. • Introduced new products into production and improved tooling, fixtures, and manufacturing processes. • Developed and maintained work instructions and process documentation. • Executed process validation activities (IQ/OQ/PQ) and verification/validation protocols. • Performed failure analysis on field returns and partnered with suppliers to resolve quality issues. • Delivered cost reductions through process optimization and component improvements. • Trained production and service teams on new processes and continuous improvements. • Executed test plans to validate product performance and ensure defect resolution.