Maharashtra, India
Experienced Cabin Crew with 15 years in flying with International airlines, domestic airlines and private Jet companies. A flair for customer delight blended with passion for aviation. Possess sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions. I am looking for an opportunity to work with a prestigious organization and contribute to my best of my abilities.
Responsible for driving customer satisfaction and retention by coaching and developing a team of customer service professionals. It involves improving customer interactions, identifying areas for improvement in the customer journey, and ensuring consistent service delivery across various channels. Also focuses on upskilling the team, potentially through initiatives like the Flip-ahead Program, to identify and develop internal talent for future growth.
Responsible for enhancing a company's customer interactions by training, mentoring, and developing customer-facing staff, implementing CX strategies, and leveraging data to improve satisfaction and loyalty metrics. It includes developing training materials, analyzing customer feedback, identifying knowledge gaps in teams, and using CX principles to drive positive customer relationships and business success.
Responsible for resolving client's problem quickly, efficiently and courteously. Hiring, training and evaluating employees, taking care of Employee attendance and leaves. Also responsible for booking venues, liaising with clients and suppliers and coordinating budget and invoicing as per requirement