Vancouver, British Columbia, Canada
Completed postgraduate degree in Health, Safety, and Environmental Compliance at Langara College, complemented by a Bachelor of Science in Microbial and Food Technology. My academic journey is reinforced by hands-on roles that bridge public safety and compliance, including my current position as a Dispatch Operator at Canucks Sports & Entertainment. At CSE, I work collaboratively to coordinate security operations during live events, ensuring rapid response to incidents and smooth crowd management. With a strong foundation in emergency response, first aid, and compliance, I aim to advance my career in occupational safety while continuing my commitment to community-focused initiatives and professional growth.
• Coordinated real-time deployment of security staff across Rogers Arena during live events, ensuring rapid response to incidents and maintaining smooth crowd control throughout games and concerts. • Dispatched mobile patrol and security teams using radio and digital systems, resulting in a 30% improvement in response time during peak event hours. • Monitored live feeds and communication channels to identify safety concerns and deployed appropriate personnel, contributing to a zero-incident record during the playoff season. • Logged incident reports and shift activity with high attention to detail, supporting internal investigations and maintaining compliance with venue security protocols. • Dispatched housekeeping staff to specific zones based on real-time cleanliness needs during events, ensuring all public areas remained clean and guest-ready throughout high-traffic periods. • Coordinated and executed timely opening of gates to manage large crowd flow before events, ensuring safe and efficient entry while minimizing wait times and congestion. • Tracked and updated the status of all dispatched personnel in real-time, optimizing resource allocation and improving response times by 20%. • Recorded detailed dispatch logs for security, housekeeping, and maintenance activities, supporting thorough incident investigations and compliance audits.