Vancouver, British Columbia, Canada
Customer-focused professional with experience across luxury hospitality and insurance services, known for delivering exceptional service in fast-paced, high-pressure environments. Currently working as a Finance Account Services at ICBC, supporting customers through complex and sensitive situations with empathy, accuracy, and clear communication. Strong background with Fairmont Hotels, including Fairmont Hotel Vancouver and Fairmont Pacific Rim, where I consistently delivered elevated guest experiences and operational support. Recognized for service excellence as: 🏆 Heartist of the Month – Fairmont Hotel Vancouver (2024) 🏆 Heartist of the Year – Fairmont Pacific Rim (2025) 🏅 Heartist of the Year Nominee – Fairmont Pacific Rim (2025) Holds a Bachelor’s degree in Hospitality Administration and a Post-Baccalaureate in Hotel & Resort Management. Passionate about roles that combine people service, communication, and problem-solving. 📍 Vancouver, Canada | Open to customer service & client support opportunities