Gurugram, Haryana, India
Proven professional with extensive experience in E-commerce Logistics, Warehouse Operations, Vendor Management, Category Management, and expertise in handling a wide range of goods, including Perishable and Non-Perishable items, Fast-Moving Consumer Goods (FMCG), and Cold Storage logistics. Specialized in 3PL operations and Fleet Management, overseeing both refrigerated and dry vehicles. A customer-centric approach is a key driver in my service delivery.
Each day, handle 80L+ in sales and process 32000+ orders. Lead a team over 2 Senior TLs, 10+ TLs, 400+ Executives and Field Supervisor. Directed day-to-day operations focused on the attainment of key operations metrics, continuous improvement initiatives. Maintain the metrics overall refund target 0.60% of total sale including sub metrics OND (0.02%), PD (0.08%), Spoilt (0.40%) and others refund (0.10%). Evaluate & Implement the operational plans and schemes. Manage customer service escalations. Implementing operational policies and procedure.
HoReCa dispatch's >95 OTD with 0% OWI within the slot timings and OTIF. Blinkit Dark stores fulfillments Dispatches for both slot A and slot B Hyperpure Express dispatches with >95 %OTD and 0% OWI along with 100% OTIF Managing Transport vendors vehicle count as per the the planned tonnage. FnV and FMCG supply chain for perishable and non perishable goods. Managing cold-storage supply chain and Dark stores. Quick commerce
Adept at managing 24/7 fleet operations and inbound/outbound warehouse activities. Known for developing and implementing efficient policies, ensuring quality and safety throughout the supply chain. Highlights of achievements include: Warehouse Management: Monitored daily fleet operations in a 24/7 environment in the UAE, optimising inbound/outbound warehouse processes for fulfilment and order processing. Marketplace Operations: Managed marketplace operations for NOON FBN, Amazon FBA Seller Central, and Carrefour. Created and managed product listings on major e-commerce platforms, including content creation and cataloguing. Customer Service: Handled customer complaints effectively, implementing corrective actions to improve service quality.
Experienced in overseeing the end-to-end logistics process, from coordinating with delivery associates to resolving customer and seller concerns. Highlights of achievements include: Logistics Coordination: Managed day-to-day operations across all Noon channels, ensuring seamless logistics integration with business processes. Coordinated with First Mile delivery associates for efficient pickup of shipments from vendors. Implemented effective reverse logistics strategies. Ensured timely and accurate delivery for VIP customers. Marketplace Operations: Handled marketplace operations for the UAE, addressing customer and seller concerns promptly. Order Fulfilment and Stock Management: Maintained Zen desk ticketing system for efficient support across various verticals.
Managing end-to-end operations in the National Capital Region (NCR). Recognized for implementing strategic initiatives that optimize supply chain efficiency, reduce costs, and improve overall profitability. Key achievements include: In-Transit Damage Reduction: Implemented measures that resulted in a 15% reduction in in-transit damage loss, enhancing overall product integrity. Inventory Planning and Quality Assurance: Led the refurbishing and quality assurance processes for returned used household furniture and appliances. Customer Support and Ticketing: Maintained the Fresh desk ticketing system for various support verticals, ensuring efficient handling of customer queries and concerns.