Slough, England, United Kingdom
Experienced logistics and customer service leader with over 10 years’ experience in global operations, client account management, and team leadership. Currently working within World Courier, with proven capability in overseeing key accounts, driving operational efficiency, and improving performance through data‑driven insight and effective leadership. Highly skilled in building strong client relationships, leading cross‑functional teams, and ensuring compliance across international logistics and customs operations. Passionate about delivering service excellence, customs compliance, and operational efficiency, with a strong ambition to contribute at a strategic leadership level and shape long‑term direction within biopharmaceutical logistics. Focused on driving high‑quality global account management, strengthening customer experience, and supporting sustainable growth within complex, regulated logistics environments.
I am an experienced client relationship and operations professional specialising in global logistics and regulated environments, with a strong focus on strategic account management, service excellence, and continuous improvement. I build trusted, long‑term relationships with global key clients, aligning commercial objectives with operational capability to deliver compliant, scalable, and customer‑centric solutions. I work closely with Business Development Managers on new business wins, RFPs, and heavyweight quotations, while leading complex logistics projects end to end, including lane design, risk assessment, and contingency planning. My experience spans global operations management, SOP governance, customs compliance, CAPA investigations, and clinical trial logistics within highly regulated frameworks. I provide leadership across large teams, using KPI insight and data‑driven decision‑making to drive performance, system improvements, and professional development. I am IATA Dangerous Goods and ADR trained and act as a Radiation Protection Supervisor, ensuring the safe and compliant transport of regulated and radioactive shipments in line with industry best practice.