Singapore
Crafting user-centred experiences with words and visuals.
Creating user manuals for furniture and accessories.
Content design and UX writing.
- Worked with payment operations (PayOps) and other KM specialists to revamp regional and central PayOps knowledge bases - Conducted user interviews to find out how PayOps specialists use their existing knowledge base and their pain points - Created flowcharts and visual guides to help specialists gain a better understanding of complex processes - Created Confluence templates to ensure consistency across the knowledge base - Wrote and edited content - Maintained the customer support (CS) knowledge base and helped CS specialists get up-to-date info by clarifying processes with subject matter experts
- Created UI and email content for a B2B tool that allows businesses to search and report content that infringes on their intellectual property (IP) rights or impersonates them across Meta technologies - Worked with a global product team to gain alignment on content direction
- Led the UX writing practice and co-created our team's vision, strategy, and initiatives - Conducted outreach and advocacy for the UX writing practice - Worked with UX designers to set up our UX writing engagement process - Led the creation of our first content style guide for UX writing - Created content for our Design System - Worked with UX designers, product owners, and business units to create UI content