Kitchener, Ontario, Canada
Experienced Technical Support Advisor with 3.5 years of expertise diagnosing and resolving technical issues for various products and services. Skilled in maintaining in-depth knowledge of software, staying up-to-date with troubleshooting techniques, and collaborating with cross-functional teams to resolve customer service issues. Possess a post-graduate diploma in Information Technology, complemented by a strong foundation in problem-solving, active listening, and multitasking. Adept at using Windows and MacOS applications, demonstrating empathy, and establishing trust with customers. Effective time management, Microsoft Office proficiency, strong communication skills, and a quick learner.