Toronto, Ontario, Canada
As a Distribution Analyst at Jaguar Land Rover Canada, I ensure vehicles are allocated and delivered efficiently across Canada, helping customers get behind the wheel of the cars they love. I manage inventory, coordinate vehicle ordering, and support demand planning, while overseeing port operations, managing port-installed accessories, collaborating with trucking and rail carriers, and handling transit damage claims. My role blends operational management, data-driven decision-making, and collaboration to keep the distribution network running smoothly. With a lifelong passion for cars, I hold an MBA from the Schulich School of Business and a Bachelor’s degree in Mechanical Engineering. My technical background allows me to understand vehicles in-depth, which I applied as part of a student team designing and building a formula race car from scratch. Beyond my current role, I have a diverse professional background spanning marketing, operations, and engineering. This mix of experiences, paired with my technical skills and business acumen, allows me to approach challenges from multiple angles and contribute meaningfully to the automotive industry.
• Manage nationwide vehicle allocation and distribution across Canada’s retail network. • Coordinate vehicle ordering cycles and monitor pipeline performance to align with sales targets. • Oversee port operations for incoming vehicles from maritime shipments, managing port installed accessories and coordinating the release of vehicles to the distribution network. • Forecast demand and support inventory planning to maximize vehicle availability and minimize imbalances. • Collaborate with external trucking and rail carriers to ensure timely and efficient vehicle deliveries. • Analyze allocation and delivery data to identify gaps and improvement opportunities in the distribution process. • Handle transit and marine damage claims, investigating issues and filing claims with carriers as needed.
• Managed incoming complaints from both customers and consumers, including major clients such as Walmart, Starbucks, and Loblaws, ensuring accurate logging in the internal tracking system. • Compiled, organized, and analyzed complaint data to support reporting and identify patterns. • Assisted in coordinating responses to clients via email, helping maintain timely communication and customer satisfaction. • Supported cross-functional teams by providing accurate complaint data for quality, production, or operations follow-up.
• Managed the transfer of digital assets from the existing system to Mazda's internal media portal, ensuring adherence to the new asset taxonomy and resolving any issues in collaboration with the agency. • Supported the mazda.ca team with the Find Out campaign, month-end asset updates, and incentive launches. • Conducted competitive research audits on online lead generation forms, extended warranty programs, and merchandising initiatives. Presented insights to the Marketing and Warranty teams. • Developed a dealer feedback survey and performed a competitor price analysis of OEM merchandise offerings across North America. This analysis provided management with valuable insights into pricing strategies and served as a benchmark for setting up Mazda's own merchandise store. • Attended internal and agency strategic discussions, contributing to marketing initiatives and campaign strategies.
• Optimized movement of finished products, cutting delivery times by 12% through improved coordination with supply chain teams. • Managed machine maintenance and spare parts inventory, reducing downtime and improving operational efficiency. • Onboarded and negotiated with 14 local suppliers, lowering costs and reducing reliance on imported parts. • Developed monthly performance dashboards and reports, providing management with actionable insights. • Contributed to cross-functional process improvement initiatives using Lean principles, enhancing overall workflow and KPIs.
• Led a project to identify and fix compressed air leaks in production systems, cutting annual utility costs by over 20%. • Designed preventive maintenance schedules using engineering principles, improving machine performance and process efficiency by 4%. • Supported daily production operations, ensuring smooth workflows and minimizing downtime.
• Worked in the FFT (Field Force Transformation) department. • Responsible for content creation by working on various modules, like product modules, 1-day training modules etc.