Playa del Carmen, Quintana Roo, Mexico
My journey through the hospitality and filmmaking industries has equipped me with a unique blend of adaptability, leadership, and creative problem-solving. In high-pressure environments, I’ve learned to anticipate needs, uphold exceptional standards, and inspire diverse teams to work in harmony toward a shared vision. Whether managing teams or leading key initiatives, I thrive at the intersection of structure and innovation—knowing when to follow the plan and when to pivot to keep things moving forward. I bring energy, teamwork, and positive reinforcement into every project, ensuring teams stay focused, motivated, and aligned with the goal. My background has shaped me into a quick learner who builds efficient operational frameworks while nurturing talent. In hospitality, I’ve led targeted communication strategies that consistently elevated guest experiences and delivered measurable outcomes. In film, I’ve embraced the power of collaboration to drive results with purpose and passion. These experiences have reinforced my ability to bring out the best in people, empowering them to exceed expectations and grow professionally. I also excel in recruiting and retaining high-performing individuals, identifying potential beyond the resume and creating environments where people want to stay and thrive. For any project or role I take on, I commit to highlight progress and success. Channeling my experience into new challenges always excites me.
~ De-escalations, refunds, payouts, chargebacks, and damage claims with professionalism and efficiency. ~ Recruitment, selection, and onboarding processes to build a talented team. ~ Report key metrics to management and provide data-driven insights to support strategic decision-making. ~ Improvement of internal processes.
~ Managed relationships with demanding US-based clients and vendors, ensuring prompt collection of overdue payments and educating vendors on company procedures to foster strong, collaborative partnerships. ~ Resolved billing discrepancies and overdue accounts, ensuring high levels of client satisfaction and retention.
~ Fam trip planning. ~ Responsible for ensuring that projects are conducted efficiently, on time, and within budget, while maintaining the highest quality standards and regulatory compliance. ~ Lead and oversee multiple projects simultaneously, ensuring they align with organizational goals and objectives. ~ Maximize revenue by increasing group room sales for all markets; MICE, Weddings and social. ~ Develop project plans, timelines, and budgets, and monitor progress throughout the project lifecycle. ~ Responded to Tour Operators rooming changes and updated room block. Addendums. ~ Collaborate with cross-functional teams, including associates, coordinators, and external vendors, to ensure seamless project execution. ~ Manage resources, including personnel and budgets, and make strategic decisions to optimize project outcomes. ~ Ensure adherence to guidelines, regulatory requirements, and ethical standards. ~ Identify and mitigate risks, proactively address issues, and implement solutions to keep projects on track. ~ Foster effective communication and collaboration among team members and stakeholders. ~ Prepare and present project updates, status reports, and recommendations to senior management. ~ Stay informed about industry trends, best practices, and emerging technologies in sales.
PA at Missions department at America Express Reality Show. ~ Coordinate with local government servers the permits to shoot. ~ Casting. ~ Props. ~ Crafty. ~ Bookkeeping of all expenses. This project involved 15 locations in 5 states in 22 days. 5 missions we were responsible of.
~ Flight and accomodation bookings. ~ Implemented productivity reports. ~ SOPs (productivity and onboarding). ~ Agenda control. ~ Personal incomes and outcomes bookkeeping.
~ Cold calling. ~ Up-Sell. ~ Data entry. ~ Check-in and tour supervision. ~ Payment processing.