St Paul, Minnesota, United States
I am an enthusiastic and dedicated professional with broad and extensive experience in healthcare and government sectors. I have proven experience leading the planning, implementation, management, and analysis of population health & wellness programs. I am a self-driven learner actively engaged in personal and professional development. Naturally, I am a process-improver committed to developing and enhancing processes that reduce redundancies and improves user experience, satisfaction and overall performance. An always-learning achiever committed to accomplishing my goals. Community is my foundation and I believe in giving back to the community in various ways; professionally by engaging and empowering individuals to reach their health and personal goals. Personal Adventurer. Foodie. Fitness fanatic. Travel enthusiast. Favorite trip this year: San Diego, CA. Professional Interests Chronic disease prevention, healthcare infrastructure and systems, employee health and benefit programs, and healthcare administration. Skills Sets from Experience Project management • client consulting • relationship development • team leadership • contracting • quality improvement • project design • strategic planning • implementation and evaluation • product management • data management and analysis • public speaking • policy analysis
- Serviced book of business of 18 well-being clients with diverse sizes from 50-10,000 lives in relation to administration, goal-setting (e.g. ROI and trend/risk management), marketing, and engagement. - Implemented health and well-being products by developing complex project management plans, strategy and relationship-building from start to finish. - Managed my book of business of 18 clients with 100% of clients launched on schedule, 100% client retention rate and earned a 98% client satisfaction rating. - Led client meetings to address plan structure, processes, issues, next steps and follow-up, and expectations to ensure client and internal teams started the project with clear expectations and deadlines. - Prepared financial presentations including financial modeling and negotiation; one example of this led to mutually agreeable price increases for services and increased annual revenue by $8,000 with an annual increasing fee schedule. - Collaborated with internal partners (e.g. sales, IT, product) to develop client focused strategy that achieved all client project goals. - Continually developed process improvements using previously tracked issues, risks, and assumptions.
- Expertly consulted and negotiated strategic program set up for employer health programming based on experience, data and best practices to assess and achieve client goals. - Managed all aspects of implementation including created the project plan, documented decisions, allocated resources, streamlined processes and policies, developed meeting agendas, designed the communication plan, developed eligibility requirements set-up and maintained issue tracking. - Presented website demos and provided training on website functionality to ensure clients complete understanding of platform capabilities and how it could work to achieve their individual goals. - Set up online platform, QA testing and issue resolution prior to launching.
- Implemented 29 screening/immunization programs receiving 95% client satisfaction rating and 100% client retention. - Built lasting client relationships and managed client expectations by orchestrating all aspects of program delivery. - Gathered all business requirements for new and existing clients, spearheaded project plans and provided regular data reports ensuring accuracy, and collaborated with integrating vendors to manage issue resolution. - Developed trainings, promotional materials and toolkits. - Enhanced screening service delivery through extensive knowledge of overall wellness program (client incentives, wellness activities, data delivery, health coaching, StayWell web portal, etc.)
- Evaluated the State of Illinois’ transition to Medicaid Managed Care on impacts to cost and health outcomes. - Managed research participant engagement and recruitment; conducted focus groups and interviews with community members and leaders leading to a 20% increase in engagement. - Gathered and managed grant requirements for annual re-application and status reports. - Supervised a staff of 4 graduate students to complete projects on schedule.
- Collaborated with public state institutions, community organizations and diverse stakeholders in a mixed-method evaluation of the closure of Jacksonville State Operated Developmental Centers in Illinois. - Managed research participant engagement: conducted group and individual in-person interviews with stakeholders.
The Illinois Department of Public Health (IDPH) worked towards public health department accreditation according to the Public Health Accreditation Board (PHAB) standards in order to advance IDPH's quality and performance. - Directed creation of the project plan to obtain state public health department accreditation (PHAB), delegated tasks to team members and evaluated progress indicators to ensure project timelines leading to completing the department’s accreditation project outline in under 6 months. - Managed the development of the agency’s Quality Improvement (QI) Plan and permanent QI Council. - Acted as point-person and educator for state employees regarding their role in accreditation. - Developed and implemented communication strategies and practices meant to share the goals and values of IDPH with the IDPH staff using a mixture of traditional and social media
Affordable Care Act Implementation & We Choose Health Initiative Grant - Researched and recommended new Illinois health policies and initiatives based best practices for the ACA implementation in Illinois - Participated and presented in the ACA Implementation Work Group - Observed the laws, rules and regulations informing the development of the Illinois State Health Improvement Plan (SHIP). - Provided consultation and technical assistance to grantee organizations including local health departments, partner agencies and service providers to assist with best practices to accomplish their unique community goals. Grant funding included 5 strategic health areas such as worksite wellness, baby-friendly hospitals, coordinated school health, and smoke-free living