Berlin, Berlin, Germany
An IT consultant having 23 years of B/OSS experience (Telecom domain) working in CRM/Billing, Delivery & Consulting, Telecom Enterprise Solutions Architecture. Skills Digital System Architecture, Integration Design, Enterprise Architecture and Governance, Program/Project Lead, Consulting, Performance Management & Optimisation, Automation Initiatives, Thought Leadership, Team Building Functional Expertise Catalog Management, Order Management, Inventory and Activation, Sales, Fulfilment, Integration Architecture, Business Process, Consulting, Sales, Billing Technical Expertise ServiceNow, Siebel, Oracle CPQ, Netcracker TOMS, SAPC4C, SFDC, Infonova, Conceptwave, Epiphany, BSCS, SDWAN technologies Cisco Viptela Cisco Meraki Fortinet Versa Networks Professional Certifications 1. AWS Solutions Architect - Associate 2. SAFE Agile PO/PM 3. AWS Cloud Practioner 4. Prince 2 5. Siebel Certified Consultant.
Instrumental in building innovative platform which enable to sell secure connectivity as a Service (SDWAN + SASE) to the customers as a fully managed service offering. Below are the key responsibilities performed 1. Product Modelling: Defining the structure of Offering, Products, Service, Resources, Characteristics for SDWAN Products across technologies. 2. Defining and designing the Fulfilment flow required for manual fulfillment of the technical product/services. 3. Defining the Integration architecture between Order management system(Service Now) and IAM(Okta), Network Orchestrator(Cisco CSO/NSO, Meraki API Dashboard), Billing (Compax), CPQ (Quotation Portal), 4. BSS transformation for introducing new Order management system (Service Now), decommissioning of the old BSS system (Comarch). Migrating the data into the new system. 5. Introducing solution for MACD (Service based ordering). 6. Usage of the OOB processes as much as possible for the Service Now telecom order management and telecom service management modules. 7. Adhering to TM Forum Open API standards and implementing TMF622, TMF641, TMF637 based on the recommendations from Service Now. 8. Using Service now Integration HUB functionality to integrate with the systems using a low/no code solution. 9. Constantly reviewing the architecture with service now product team to ensure that the future Service now releases implement the pain points / requirements as part of their roadmap. 10. Designing multiple Scoped apps in Service now to make data driven frameworks responsible for Data mapping /Integrating with network orchestrator, building validation framework, building calculated fields framework, catalog versioning and upgrade process framework etc.
Client : British Telecom Global Services. One of the complex migration design. The Project involved selling of BT Spain to Evolutio. This had a massive migration program to migrate all the BT Spain customers to Evolutio (which was onboarded as a Partner of BT Global Services). The Product lines were dispersed across the system stacks which amounted upto 68 system across all the product line impacted for this migration. Was responsible for analysing the impact for all the 68 systems and designing an automated migration controller component which can automate the migration process seamlessly and reconcile the data post migration. Key design areas. 1. Migration controller design involving data analysis engine, data cleansing, extraction, transformation, loading, dashboard for migration tracking, reconciliation report. 2. Analysis of 68 system and designing the sequence of migration for each product line and establishing interface with the migration controller. Work was highly appreciated by BT management team.
Client : Colt, UK Colt is a global telecom operation serving Enterprise customers with its connectivity solutions like MPLS, Ethernet etc. The Pricing team used to use excel spreadsheet to churn out the quotations to its customer. This project dealt introducing of the Oracle CPQ system thereby digitising the quoting process. The key design architecture activities performed were 1. Designing of the Commercial Product Model. 2. Designing of the Pricing table and Rules to calculate the list price. 3. Designing the hierarchical (tiered) Commercial Quote Approval flow. 4. Integration of the Oracle CPQ with Service Availability Platform. 5. Designing the entire pricing workflow (task management flow for pricing team). 6. Integration with Google API and Address Doctor for address resolution. 7. Integration of CPQ with Siebel CRM which acted as a Order Management System.
Client : Charter Communications, USA. Worked on a project to create a SOA layer to integrate the legacy Netcracker ICOMs system (which used to run on mainframe technology) to get integrated with the latest technology portals by exposing the ICOM commands into SOAP based Webservice wrappers.
Client : Telefonica Global, Spain. As a BSS Architect was leading the Design and Business Analysis for Telefonica Global Customer. 1. Responsible for solutioning of the Order Capture and Order Management requirements. 2. Automation for Bulk Upload of Orders. 3. Designing Guided Order capture journey 4. Lead workshops by engaging with business stakeholders & capture high level requirements. Perform analysis, costing, estimation and resource planning. 5. Producing UI/UX design using Axure and getting it approved from the user community. 6. Designing the Order Data model. 7. Designing the Order decomposition and fulfilment flows. 8. Designing Inventory Based ordering 9. Product/Service/Resource Inventory data model and creation process.
Client : Altibox, Norway Altibox is a Telecom Service provider for B2B as well as B2C customers. They had a unique Partnership revenue sharing model which was needed to be solutionised and implemented. Infonova BSS product had a feature for producing the wholesale offer between the service provider and partners and the retail offer between the partner and the end customer thereby having a systematic way for revenue sharing. As a BSS Architect was 1. Leading the Product Modelling for all B2B and B2C product offering of Altibox. 2. Defining e2e Integration touchpoint with Infonova and the legacy components of Altibox. 3. Defining and understanding business problems at customer site, map business requirements to COTS OOB features, defining business processes, technical and functional designs, implementation, testing & maintenance support for complex systems using diverse frameworks. 4. Lead workshops by engaging with business stakeholders & capture high level requirements. Perform analysis, costing, estimation and resource planning. 5. Defining and implementing solution for Revenue sharing between partners using automated Billing Process.
Client : BASE Telecom, Belgium (now Telenet) As a Program Manager Managing entire Account Delivery for BSS area handling multiple programs including CRM, Billing, and Document Management teams. Handling escalation/conflict management and participating in steerco meetings. Maintain a demand tracker for tracking the incoming business and planning resources and deliveries accordingly. Agreeing/Negotiating the working level agreements with the vendors like Ericsson, Infor, Alfresco and monitoring their support agreement by proactive communication. Proactive communications with the business stakeholders by setting by fortnightly meetings for sharing updates and capturing feedback for improvements. Manage technically strong development team of size 25+ and ensure the team is enriched with technical knowledge and ensuring highest Quality, on time delivery. Creation of Project Plan, Operational processes, Business continuity planning, Training Plan, Risk Register, Scope, Highlight reports to be sent to customer. Enforcing Test driven development methodology (TDD). Delivery experience using Agile as well as waterfall model of SDLC. Delivery and deployment planning for each release Sizing of the Work packages using FP (Function Points) methodology.
Client : Vodafone UK. The project was to build a PCI DSS Compliance adapter which can interact with multichannels to make sure the process is compliant. Another project was on Siebel CRM to develop an agile way to change the prices of the customer offerings. In these projects, was responsible for 1. Building a team of experts of Siebel and Java resources to achieve the delivery. 2. Produce project plans and track delivery as per plan, make appropriate customer communication.