New York City Metropolitan Area
25 years of UX and product design leadership. I specialize in 0-to-1 design functions, design-immature organizations, and complex high-stakes products — building the teams, systems, and culture that turn design into a competitive advantage. ↑25% CSAT. ↓75% support tickets. 10M+ users. 92% customer satisfaction at scale. I've seen your problem before.
Leading product design for a mission-critical no-code enterprise platform serving emergency management, business continuity, and state and local government clients. → Reporting to CTO and presenting design strategy directly to CEO, driving executive alignment on platform vision and modernization roadmap → Leading and growing a small but mighty design team, including a design technologist hire — establishing the function, culture → Directing a full platform refactor to modernize UX, address accumulated user feedback, and position Veoci for enterprise growth → Stabilizing and evolving the no-code Pages web app builder, delivering feature refinements on a continuous 5-week release cadence → Implementing an AI-augmented design organization using Claude and Gemini across research, design, and development workflows
Leader of UX design and user research for Wiley Digital Education's higher education courseware products serving over 10MM users. → Increased Usability (SUS) 20%, Customer Satisfaction 10% in 2 years → Reduced support tickets by 75% → Increased customer base 3x YoY over 5 years → Introduced design system and built UX Research discipline
Leader of User Experience Design and Research → Launched Knewton Alta adaptive courseware product for Higher Education → Achieved and maintained 92% Customer Satisfaction → Spearheaded the use of a design system → Launched integrated in-app customer support, user feedback, and user research capabilities
Leader of UX Design for everydayhealth.com and whattoexpect.com → Leader and designer of web, iOS, and Android mobile apps → Launched new diabetes and multiple sclerosis condition centers → Conducted design sprints → Mentored the UX team → Updated processes and tools.
Founding employee of start-up focused on Public Safety coordination and information solutions for fusion centers and those in the field. → Leading hands-on UX/UI Design and Research → Prototyping of new iOS, Android, and web apps → Co-managed global Engineering team of 50+ developers → Secured funding from In-Q-Tel and Motorola Solutions