London, England, United Kingdom
I am a recent MSc Graduate in Consumer Behaviour from the University of Reading, where I graduated with a 2:1. I am looking for graduate roles in Accounts Operation roles within the Finance industry. I became passionate about Accounts Operations when I worked as a Personal Banking Representative at Metro Bank. Here I streamlined account openings, processed transactions, facilitated 500+ customers with personal and business banking operations, led KYC and KYB assessment processes and onboarded 50+ high-risk customers. As an Accounts Operation Specialist, I am committed to support customers on their account management needs to give them the best customer experience.
• Streamlined account openings and reduced processing time by 50%, enhancing efficiency • Facilitated 70+ customers daily with personal banking operations, reducing complaints by 60%
• Provided personalized customer recommendations, increasing average purchase value by 15% • Delivered prompt customer service for 40+ customers daily, improving brand impression by 10%
• Published 12+ content reels to enhance brand outreach, driving 20% growth in social media followers • Analysed social media trends and used targeted hashtags, increasing social media traffic by 10%
• Managed reception desk at UPP, Reading, ensuring all visitors are signed in and directed appropriately • Handled telephone queries and efficiently managed post and parcel deliveries for residents and staff
• Engaged with University of Reading alumni to inspire support and maintain accurate records of interactions • Represented the Alumni and Supporter Engagement Office as a Student Fundraiser