Belgium
As Service Execution Manager in the Outbound department at IKEA, I lead and coordinate the daily flow of customer orders from warehouse to final delivery. I ensure that picking, packing, and shipping processes are efficient, accurate, and aligned with IKEA’s service commitments. I focus on driving operational excellence, leading high-performing teams, and continuously improving our outbound service execution. Key focus areas include: ✅ On-time delivery performance (OTD) ✅ Order accuracy and completeness ✅ Picking productivity ✅ Cost efficiency per order ✅ Customer satisfaction (CSAT/NPS) ✅ Reduction of delivery errors and returns