Randers, Central Denmark Region, Denmark
I am a results-driven Service Delivery and Project Management Professional with extensive experience in managing IT and software delivery projects across diverse industries, including Transportation, Supply Chain, Research, Mobile, and Web development. With a foundation in PRINCE2® and a sharp focus on delivering exceptional service, I have successfully led projects that enhance customer satisfaction, operational efficiency, and service quality. My work at r2p Group involved managing complex solutions like CCTV, APC, and real-time passenger systems, ensuring seamless service delivery for clients in Scandinavia and the UK. What I Bring to the Table: Customer-Centric Approach: I excel in building strong client relationships, acting as a trusted bridge between technical teams and customers to ensure expectations are not just met but exceeded. Operational Excellence: Skilled in optimizing workflows using tools like JIRA and Asana, ensuring projects are delivered on time, within budget, and to high-quality standards. Diverse Industry Expertise: My cross-sector experience enables me to bring fresh perspectives and innovative solutions to every project. Multi-Lingual Communication: Fluent in English and Danish, with intermediate Spanish and basic German, allowing me to deliver culturally tailored services globally I thrive on solving complex challenges and improving customer experiences by aligning technical solutions with business goals. Let’s connect to explore how I can contribute to your organization’s service delivery and client success.
Looking for new opportunities - I am an experienced bridge-builder between IT and business, with over 15 years of hands-on experience delivering complex solutions, driving project execution, and creating measurable business value. Core Competencies: - IT Project Management (PRINCE2®, Scrum): Leading business-critical IT and software development projects - Service Delivery: Responsible for operations and evolution of complex systems (e.g. CCTV, APC, real-time data, ticketing systems) - Business Understanding: Translating business needs into actionable technical solutions - Communication & Leadership: Strong stakeholder engagement, vendor management, and team leadership - Training & Facilitation: Experienced in teaching and communicating both technical and business topics - Reduce response times for critical support requests through improved incident and change management processes What I Offer: - Project leadership with structure, progress, and clarity - Strong communication and stakeholder management - Consulting and facilitation that drive real improvements - Experience with operations, development, and organistaion transformation - Successfully deliver large projects on time within national or international IT environments. - Improve customer satisfaction by implementing governance structures and clearer communication flows. - Secure smooth transition from project to operations for complex systems with zero downtime (e.g. in transport and research sectors) - Design and deliver training to internal teams and external clients on system use and process understanding – bridging technical and business knowledge for customers - Training and knowledge sharing I am open to new opportunities – permanent roles, freelance consulting, or training assignments – and available to start at short notice.
- Project Management of CCTV solution for trains and Busses in Europe - From Sales to Signed delivery - Managing Realtime solutions for r2p customers in Scandinavia - Delivering Automatic Passenger Counting (APC) solutions for Nordic customers - Handling After Sales and Delivery management for UK and Scandinavian customers - Problem management, service delivery and support management
Contracted to act as Project and delivery manager for Ecomobility, while still a part of r2p - Interim project manager on Webtour Fleet management solution - Managing Development team - Planning development with JIRA and KanBan - Handling and prioritizing customers requests for development on Webtour - Ensuring releases and continuous improvement of EcoMobility software - Manage development invoicing for Customers on customer specific development requests - JIRA user administrator
Delivering WMS solution to customer in Norway and Denmark