Toronto, Ontario, Canada
Change Management, Transfer Payment Ontario The Transfer Payment Ontario Branch is the key administrative and coordinating hub for the ongoing use, planning and development of the Transfer Payment Ontario system. Staff provide leadership, business advice, project management for ministry onboarding and program implementation, change management resources and technical support for both internal and external clients.
Fast Start Award Recipient (2018) Excellence Award Recipient & President's Club Member (2019) "Sustainable Softchoice" Ambassador Lead and Committee Board Member (2020-2021)
(Previously Free For All Marketing Inc.) Independent Contracts as Brand Ambassador / Team Lead / Mystery Shopper - Has represented a number of brands and agencies under Proof Experiences for the purpose of promotional and marketing events. Notable brands and ministries include: Health Canada, Ministry of Education, Ministry of Advanced Education and Skills Development (OSAP), Enbridge Gas, FCA Jeep - Successfully led and managed the smoking cessation tour Break It Off in accordance with the standards of the client (Health Canada). Engaged with students and smokers across Eastern Canada to promote a healthy, tobacco-free lifestyle, and responsible for the success of a small-team of local Brand Ambassadors. Experience: Team Lead, Customer Service, Tour Management, Public Engagement, Schedule Booking
Full-Time Employee as part of the Claims Customer Service Department - Delivered exceptional customer service on behalf of a variety of clients regarding their travel medical insurance policies. Provided invaluable information to customers pertaining to various credit card products and policies, while also thoroughly answering any questions and clarifying terminology for better understanding. Solved issues promptly to maintain a positive client-customer relationship. - Managed confidential information and responsible for the release to appropriate parties. - Successful completion of the LLQP exam (Oct 2016) Experience: Travel Emergency Medical Insurance, Customer Service, Claims, Policy Sales, Administrative