Hounslow, England, United Kingdom
Experience as Cloud Infrastructure Engineer, Database Administrator and System Engineer with a wide repertoire of technical qualifications. Emphasis on introducing key technology solutions to meet the changing needs of a dynamic business environment. Experience in customer relation such as attending customer meetings, anticipate their needs, interacting with global customers and incident managers and support teams gathering significant information which results for the growth of the organization. Experience in working with cross IT platforms information’s systems, Database & Cloud Support environments and resolving any support issues that are raised by Clients. Interacting with 3rd party vendors for software or hardware failures .Working in a demanding production support environment managing large volumes of business-critical data and Customer Migrations. Supporting Cloud environments in (EMEA, USA, Australia, APAC). A strong team player with excellent communication and collaborative abilities.
Trading Hub a (SAAS) Fintech company, provides trade data analytics to the financial services industry. Clients are most of US and UK largest investment banks, leading asset managements, hedge funds and major regulatory institutions in US, Europe and Asia. Providing Cloud Technical Services on AWS Cloud Infrastructure and supporting (Servers, Databases, Applications, Network, Security) troubleshooting reported problems, building and maintaining AWS instances and AWS services including EC2, Route53, FSX, VPC, ELB, S3, EBS, Glacier, RDS, IAM, CloudWatch,VPC Networking, Security Groups, Trend Micro, AWS Security Hub, AWS Directory Service, Amazon Inspector, AWS Security services, AWS Shield, and AWS Network Firewall. Collaborating with internal teams and developers to better understand and support the product.
Supporting and Managing cloud infrastructure to UK Customers and dealing with Customers P1, P2 Incidents (Servers, Databases, Applications, Network) and complex escalated incidents. Processing Customer Support incidents within the SLA's.
Managing Multiple Customers accounts and monitoring and Administration of Clients Infrastructure Servers, Network, Databases, Applications and maintaining high availability of operational environments. Working on Customer's Escalations and taking responsibility and ensuring that the highest quality standards are met. Diagnosed and resolved performance, connectivity/security issues and database corruptions in critical production environments. Processing New client requests setting up Dell Server hardware, windows 2016 server and Sql server, Configuring and testing, hand over the environment to support teams for the completion Vendor Management Raising Support Incidents with 3rd party (Hardware and Software) vendors and negotiating with suppliers for Servers Hardware, Telecommunications and Data centre. • Working with Senior Operations manager in other aspects (communication, escalations, engagement, and relationships) •Managing vendors and internal relationships to ensure timely payment, resolution of billing questions/issues and disputes. • Visiting Data Centres and cross verifying, validating, upgrading the Servers hardware as per client's requirement. • Being responsible for all aspects of a project from the designate through to completion and handover to the client.