Lahore, Punjab, Pakistan
Most teams don’t fail because of missing talent, they fail because of missing structure. For the last 7+ years, I’ve been the person organizations bring in when they need clarity, momentum, and leadership across complex projects, cross-functional teams, and fast-moving operations. I work at the intersection of Project Management, Chief of Staff strategy, and Product Operations. My specialty is helping founders, executives, and delivery teams build the tools, processes, and habits that keep companies aligned and scalable. What I Actually Do: I step into chaotic environments and turn them into organized, results-driven systems. That includes: • Leading Agile, hybrid, and traditional projects from planning → delivery • Building PMO processes, SOPs, reporting cadences, and cross-team alignment • Designing ClickUp, Jira, Asana, and Odoo environments that teams can actually use • Acting as a Chief of Staff to help executives prioritize, delegate, and execute • Implementing automation across CX, support, and operations • Managing AI and CX technology deployments (chatbots, voicebots, CCaaS/UCaaS) • Coaching teams to improve accountability, communication, and delivery habits My Background I’ve delivered 100+ IT, SaaS, and CX programs across Banking, Telecom, Healthcare, Government, Logistics, and Retail leading everything from CCaaS migrations to digital transformation to AI automation. I've worked with both startups and large enterprises, managing multiple teams, shaping product roadmaps, and ensuring execution matches strategy. Core Strengths • PMO & operational blueprinting • Building scalable workflows & org structure • Executive reporting & stakeholder management • Risk & delivery governance • Business analysis, BRDs, SOWs, UAT • AI automation planning (chat/voice) Tools I Build & Manage • ClickUp /Jira /Asana /Monday.com /Odoo /Aha! Roadmaps /MS Project /Confluence Let's connect: [email protected]
As a Project Manager and Product Manager at ExpertFlow, I oversee and coordinate the planning, implementation, and tracking of multiple customer engagement projects. With a proven track record in managing multiple programs and projects simultaneously for large financial worth, I am skilled in developing project plans and schedules, allocating resources, and monitoring progress to ensure successful project delivery. I also conduct UATs, plan strategy with technical teams, and follow both agile and waterfall approaches to project management. Key Responsibilities: - Plan and execute customer engagement projects in accordance with client requirements and within budget and timeline constraints. - Manage project risks, issues, and dependencies and proactively take corrective actions to ensure project success. - Conduct User Acceptance Testing (UAT) to ensure that the solution meets the client's requirements. - Plan strategy with technical teams to ensure alignment with project goals and objectives. - Communicate with clients, stakeholders, and cross-functional teams to ensure project objectives and expectations are met. - Conduct regular project status meetings with the project team and stakeholders to keep them informed of project progress and upcoming milestones. - Provide regular project status reports to senior management, highlighting key issues, risks, and successes. - Continuously improve project management processes and methodologies to ensure best practices are followed and project success is optimized. - Developing Project Charter, Documentation including Low Level Design (LLD) and Scope along with the subject matter experts. Skills: - Project management & Portfolio Management - Jira, Confluence, Aha! - Scrum Certified - Problem-solving - User Acceptance Testing (UAT) - Technical strategy planning
As an experienced Associate Business Analyst in Healthcare Information Technology, Software Development Lifecycle (SDLC), effective communication and reporting to stakeholders of projects in a CRM, I have demonstrated proficiency in handling Jira user stories and Confluence documentation, ensuring timely and efficient project management. My expertise in Healthcare Information Technology has allowed me to gain a deep understanding of the unique challenges and requirements of the industry. With my experience in both project management and Healthcare Information Technology, I have committed to streamlining processes, improving efficiency, and ensuring project success. I prioritized clear communication and collaboration with all stakeholders, utilizing my skills to maintain effective working relationships and achieve project goals.
As an intern at ABB, I gained valuable experience in on-site process management. I was involved in the 1,320 megawatt Pakistan Port Qasim Power Project, which is a significant initiative under the China-Pakistan Economic Corridor. This project involved two 660 megawatt supercritical coal power plants, one of which was inaugurated in December 2016. My role included supporting the project team in various aspects of on-site process management and contributing to the successful execution of the project. Through this experience, I developed a deep understanding of the challenges and opportunities associated with large-scale infrastructure projects, and I am excited to apply this knowledge to future projects.