Huntsville, Alabama, United States
Executive Assistant with 6+ years of experience supporting senior executives in high-pressure, fast-paced operational environments. Proven ability to manage complex calendars, executive communications, domestic travel, and cross-functional coordination across large, matrixed organizations. Skilled in serving as a trusted liaison between leadership and multiple business units, ensuring alignment, timely execution, and clear information flow. Experienced in developing and implementing process improvements, standard operating procedures, and knowledge management systems to increase efficiency and streamline administrative operations. Known for discretion, adaptability, and the ability to anticipate executive needs while maintaining seamless day-to-day operations in mission-critical settings. Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) | Microsoft Teams & SharePoint | Active Directory | Cisco Multipoint Control Unit, Meeting App & Meeting Manager | Adobe Acrobat | Video Teleconferencing (VTC) systems
Serve as an administrative executive to the Office of the Director, Contested Logistics Cross-Functional Team (CL CFT), responsible for providing executive level administrative, clerical, and office automation support utilizing a variety of methods and processes. Functions as a primary coordinator between the Office of the Director and the various Headquarters Army Futures Command (HQAFC) and Futures and Concepts Center (FCC) Directorates. Provide staffing relationships with Headquarter Department of the Army, Headquarters Army Materiel Command, and other Major Subordinate Commands. Works in close proximity to the Director and Deputy Director, employing a personal understanding of their views and philosophy.
Serve as an administrative executive to the Office of the Director, Contested Logistics Cross-Functional Team (CL CFT), responsible for providing executive level administrative, clerical, and office automation support utilizing a variety of methods and processes. Functions as a primary coordinator between the Office of the Director and the various Headquarters Army Futures Command (HQAFC) and Futures and Concepts Center (FCC) Directorates. Provide staffing relationships with Headquarter Department of the Army, Headquarters Army Materiel Command, and other Major Subordinate Commands. Works in close proximity to the Director and Deputy Director, employing a personal understanding of their views and philosophy.
Work in a 4 Star General Officer Headquarters ensuring meeting connectivity with zero interruptions for all senior leader video tele-conference meetings. Troubleshoot, resolve, test and maintain all audio/visual equipment utilized for meetings requiring teleconferencing support for AMC Senior Leaders. Utilize the telepresence Management Suite System to develop conference call Dial-In numbers. Provide the oversight needed to bridge and monitor VTCs/SVTCs through the Cisco Telepresence Multi-Point control unit system. Log and track service request and incidents reports through CA services. Answer, evaluate and prioritize incoming requests from users experiencing problems with system-related technologies. Provide support to end users for either PC, servers, or mainframes application or hardware issues in all conference planning rooms. Test and maintain operating systems for participants connecting via Alias, IP, or using a GVS connection. Actively monitor SIPR and NIPR video teleconferencing to ensure proper launching and monitoring.
Work in a 4 Star General Officer Headquarters and directly on the staff of the 3 Star Deputy Commanding General ensuring meeting connectivity with zero interruptions. Troubleshoot, resolve, test and maintain all audio/visual equipment utilized for meetings requiring teleconferencing support for the HQAMC Deputy Commanding General. Utilize the telepresence Management Suite System to develop conference call dial-in numbers. Provide the oversight needed to bridge and monitor conference through the Cisco Telepresence Multi-Point control unit system. Log and track service request and incidence reports through CA services. Answer, evaluate and prioritize incoming requests from users experiencing problems with system-related technologies. Provide support to end users for either PC, servers, or mainframes application or hardware issues in all conference planning rooms. Test and maintain operating systems for participants connecting via Alias, IP, or using a GVS connection. Actively monitor SIPR and NIPR video teleconferencing to ensure proper launching and monitoring. Answer phones for three office personnel, route to appropriate person, and/or take messages and/or create calendar meetings based on phone calls.
Provide Tier I support services including, but not limited to, desktop, mobile devices, networks, and password resets. Resolve issues for customers via telephone, e-mail, and web. Document all support activity in Service Now tracking system. Troubleshoot as necessary. • Provide telephonic and email support to schedule both secure and unsecure VTC and audio teleconferences in support of the AMC Commanding General and staff. • Schedule conferences utilizing MS Outlook • Provide basic troubleshooting for SharePoint users. • Log requests and Incidents in provided ticketing system CA UNI Center • Answer GITOC product and service questions, providing expert guidance and information. • Open and verify customer accounts in CA UNI Center • Expedite ticket escalation. • Select, explain, and provide the best solution to solve scheduling issues. • Follow established US Army processes and procedures.
Provide Tier I support services including, but not limited to, desktop, mobile devices, networks, and password resets. Resolve issues for customers via telephone, e-mail, and web. Document all support activity in Service Now tracking system. Troubleshoot as necessary. Provide telephonic and email support to schedule both secure and unsecure VTC and audio teleconferences in support of the AMC Commanding General and staff. Schedule conferences utilizing MS Outlook. Provide basic troubleshooting for SharePoint users. Log requests and Incidents in provided ticketing system CA UNI Center. Answer GITOC product and service questions, providing expert guidance and information. Open and verify customer accounts in CA UNI Center. Expedite ticket escalation. Select, explain, and provide the best solution to solve scheduling issues. Follow established US Army processes and procedures.
Serve as back-up to the TI Coordinator providing direct assistance to the Program Manager, Deputy Program Manager, managers, and all employees on the contract. Schedule meetings, assist with in/out processing for employees. Modify, update, and submit contract deliverable items (CDRL’s). Create meeting agendas, minutes, and action items. Track staffing and vacancies within SAIC and program sub-contractors; includes working with managers to monitor upcoming vacancies, update staffing worksheet to provide accurate information on interviews, job offers and how long those vacancies were open. Create, coordinate, and de-conflict calendar.