Jeddah, Makkah, Saudi Arabia
As an IT Director with over 15+ years of experience, I specialize in driving digital transformation and optimizing IT operations across diverse industries. My expertise spans team leadership, project management, Agile methodologies, and IT services management. I am passionate about aligning technology strategies with business objectives to deliver impactful, measurable results. Throughout my career, I’ve successfully led large-scale initiatives, including the migration to Oracle Cloud Infrastructure, which improved disaster recovery response times by 60%, and the transition to Oracle Fusion, enhancing system performance by 15%. I thrive in building and leading high-performance teams, fostering collaboration, and leveraging innovative solutions to solve complex challenges. Whether streamlining processes, enhancing governance, or creating specialized teams, I am driven by a commitment to operational excellence and continuous improvement. I take pride in nurturing a collaborative and agile work environment, where both innovation and performance thrive. By aligning strategic IT goals with organizational vision, I help teams not only meet but exceed expectations.
• Directed digital portfolio and management teams across Smart City, Digital Support, Development, and Enterprise Architecture. • Deployed critical applications like 'Takleef al Hajj' to enhance Hajj logistics and workforce attendance. • Led ERP modernization by migrating legacy systems to Fusion, standardizing HR, Finance, and Supply Chain processes. • Championed IT governance and security, ensuring robust software delivery and data protection protocols.
• Unified a multi-department IT function into a single cohesive unit, resulting in an increase in collaboration and operational efficiency. • Formed specialized teams for Digital Enablement, IT PMO, IT Delivery, IT • Governance, Incident & Problem Management, Infrastructure & Operations, • improving project delivery. • Created a Network Operations Center (NOC) within IT Operations, enhancing • network monitoring. • Led leadership\ cultural initiatives, including hackathons to foster agile • innovation and one-on-one sessions, improving team potential utilization. • Strengthened IT governance by activating IT Risk Committee and Change • Advisory Board, updated all IT policies, ensuring 100% compliance with the latest • standards. • Implemented SummitAI by January 2024, automating IT service 4 management • processes, reducing response-time and operational costs. • Completed the migration to Oracle Fusion for finance, HR, and administrative • services by May 2024, streamlining business processes and enhancing system • performance. • Initiated the replacement of legacy .NET applications with a low-code platform • (NewGen technology), accelerating development cycles. • Migrated the disaster recovery site to Oracle Cloud Infrastructure, improving • disaster recovery response times. • Developed strategic KPIs directly aligned with the CEO's objectives, improving IT • performance tracking. • Optimized IT operations by implementing effective capacity management and • tracking mechanisms, leading to a reduction in budget variances. • Increased Saudi national representation in the IT department to over 60%, while • leveraging Robotic Process Automation to streamline repetitive tasks, saving hours of manual work annually.
• Managed a team of over 30 developers across 4 teams for 4 years, delivering 15 projects annually, with a focus on quality and on-time delivery. • Improved project delivery efficiency by through the implementation of the SDLC with Rational Team Consortium. • Established code review and monitoring practices, leading to improvement in code quality and reusability. • Organized teams to ensure smooth collaboration between system operations, resulting in an increase in cross-functional project success. • Built the Solution Architecture Team to maintain delivery standards and quality across projects, reducing post-launch issues.
• Led a team of 11 developers over 2 years, achieving growth in system integrations with business partners such as ELM, Thiqa, REDF, and Watheeq. • Centralized the bank’s beneficiary and fees & commission systems, reducing manual errors. • Delivered a new Task Scheduler used to manage all scheduled transfers, credit card payments, and bill payments, enhancing transaction reliability. • Managed the migration of all Middle Layer systems to the new RTC, improving system performance. • Delivered an online account opening solution that enabled customers to open accounts remotely, reducing branch visits. • Led the implementation of MADA Wallet and Apple Wallet, increasing digital transaction volume. • Delivered National Address and VAT implementations, ensuring full compliance with regulatory requirements.
• Improved package delivery efficiency through RTC for code change management in UAT and production. • Seamless integration across 7 bank systems, enhancing operational efficiency and customer experience. • Supported the migration of the Credit Card system from an external partner to an in-house system. • Supported major third-party integration projects such as SIMAH, ELM, Thiqa.
• Supported migrating processes and logic used in the former .NET integration layer to the new Integration Layer in Cordes.
• Improved asset management efficiency by 10% resulting from building an Enterprise Architecture Framework linking KAUST assets. • Developed the tools used in the Enterprise Architecture Framework. • Supported the Database team in administering the Microsoft SQL Servers used by KAUST Applications.