Cairo, Egypt
• Infrastructure Technology Expert with More than 10 years of experience in the IT Field with comprehensive business/technical skill set and expertise in business process automation/management, process improvement, systems integration, leadership, and vendor relationships. • Responsible for complex projects including server consolidation, migration, Demonstrated leadership and team building skills within organizations. • Motivated achiever who guides organizations in applying technology to business settings, provides added value. • Professional in Planning, Installing and Maintaining Data Centers and System infrastructure. • Professional in performing MS Exchange, Skype for business, Citrix, VMware and Windows server Domains & Infrastructure Designs, Implementations and full Operations. • Proficient problem-solver who envisions business and technical perspectives to develop workable solution • Experienced in working and managing networks in large enterprises. • Citrix Administrator. • VMware Administrator. • HPE 3PAR Administrator. • Enabling O365. Specialties: Cloud infrastructure. Azure System Administrator. MS O365 Administrator. Microsoft O365 Migration Delivery Consultant. Exchange online Administrator. Skype online Administrator. Citrix. VMware. Storage. Messaging &Collaboration Infrastructure (Exchange 2013/2010/, Lync 2010/2013). Identity and Access Management Solution (RMS). BES (Blackberry Enterprise Server).
Responsibilities: Systems Exchange servers 2010. Lync servers 2010. Blackberry Enterprise server. 1- Operations, Support and Provisioning: Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Install and configure systems such as Microsoft Exchange 2010, Lync 2010 and BES servers. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled Backup jobs. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. 2- Maintenance: Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure Exchange, Lync Systems. Perform periodic performance reporting to support capacity planning.
Monitor and maintain the computer systems and networks of OCI Projects, install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person. Also; • installing and configuring computer hardware operating systems and applications; • monitoring and maintaining computer systems and networks; • talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; • troubleshooting system and network problems and diagnosing and solving hardware/software faults; • replacing parts as required; • providing support, including procedural documentation and relevant reports; • following diagrams and written instructions to repair a fault or set up a system; • supporting the roll-out of new applications; • setting up new users' accounts and profiles and dealing with password issues; • responding within agreed time limits to call-outs; • working continuously on a task until completion (or referral to third parties, if appropriate); • prioritizing and managing many open cases at one time; • rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; • testing and evaluating new technology; • conducting electrical safety checks on computer equipment
Target Engineering 2008 – 2009 (1 year) As an IT Specialist at The Target Co., I worked in network support to assist small and medium businesses with Microsoft Windows / Office 2007 issues. As 1st level phone support and remote support, I worked diligently to ensure service level agreements (SLA's) were met in a timely fashion and escalated should the need arise. Some of the skills that I made recommendations on and assisted with are: Wireless Networking, VPN Implementation and Support, System and Network Security, Firewall Integration, Online Backup Services, Complete Network Security Solutions, Virus/Spyware Removal, Anti-virus software solutions, Network Backup Implementation and Support, Web and Internet Services, Web Site Design, Web Hosting, E-mail Integration, Terminal Services, Workstation Deployment and Software Implementation/Support.
Network Administrator for a Middle East News Agency. Supported and managed Windows NT servers, Windows 2000 clients, Cisco Routers, Wireless technologies