United Arab Emirates
Self-assured Chief Operating Officer with 15 years of experience working across a diverse portfolio of healthcare projects. Driving the business by setting strategic objectives and ensuring a smooth operational delivery. A natural communicator, effectively managing stakeholders and motivating teams to success.
Responsible for clinical and non-clinical operations (including facility management, revenue cycle, procurement, emergency preparedness, healthcare information management, biomedical engineering, quality, security and housekeeping departments). Advise the Board of Directors on matters relating to the operational delivery of the clinical and clinical support services. Lead the Clinical Divisions in contributing to and implementing the corporate strategic aims, developing a shared understanding and commitment to these aims. Ensure effective systems, processes and performance management arrangements are in place to deliver high standards of performance and the quality of patient services.
ECSA (Emergency care system assessment) update in light of the CVOID 19 pandemic involving the country offices and making use of the literature review of the best practices of the emergency care systems in the COVID 19 ERA. o Update of WCO readiness checklist and the road map to implementing it using an online tool. 4 Wadi El Neel Hospital, Cairo/Egypt || May 2011 – Aug 2014 Deputy General Manager / Quality Manager / Head of Training and Development (May 2013 – Aug 2014) Quality Specialist (May 2012 – May 2013) GENERAL PRACTITIONER EXPERIENCE Al Azhar University Medical Administration / New Student Hospital, Cairo/Egypt (Feb 2011 – Apr 2012) Technical officer in the department of emergency management (temporary contract April 5 till July 6 2021) World Health Organization (EMRO) o Evaluation of the WHO emergency operations readiness framework through literature review of the latest best evidences and semi structured interviews with the country offices representatives and Health departments’ representative. o Development of Emergency operations readiness guide version to be reviewed by the country office representatives. o Development of online EMERGENCY readiness and response course in coordination with the EMRO team and teaching part of the curriculum. o Developing Abstracts of the above mentioned work for publishing in public health journals.
Senior healthcare management Executive with extensive knowledge of the healthcare sector in the Gulf region as whole and UAE in particular. Dr Mahmoud worked in Egypt, KSA, and UAE for several years as executive leader and provided consultations and had clear knowledge of the healthcare systems in Germany, UK, India, Singapore and USA. Operations management (clinical/ non clinical), revenue cycle, healthcare information systems deployment, quality and accreditation and facility management are his areas of focus and expertise.
Managing the day to day operations of the outpatient clinics as well as the inpatient units including solving the customers concerns, review of the staff performance, handling resource concerns if staff and auditing of the patient cycle in the outpatient as well as the inpatient. o Providing apposite business oversight to routine clinical operations with key involvement in evaluating the clinical services on continuous basis followed by developing and implementing necessary changes to improve it. o Developing, implementing, and evaluating the medical practice delivery model in accordance with the organizational goals; overseeing all administrative functions that directly impact medical services and collaborates with the management team in overall planning, budget and revenue cycle management of the clinical services. o Gathering and organizing information on complex business problems or procedures followed by developing solutions or alternative methods and best practices; handling correspondence with operations staff to ensure key client deliverables and goals were met. o Development of budget plans in coordination with finance manager. o Development of marketing and sales plans to achieve the desired sales for the hospital services and promote the new services to achieve the financial targets. o Engaging in comprehensive patient access analysis from pre-service patient estimation, demographic verification, financial counselling, and collections workflow. o Creating interdisciplinary relationships by building consensus to attain organizational goals ranging from, benchmarking, pay for performance initiatives, and key performance indicators. o Leveraging knowledge of ICD 10 coding for billing and reimbursement. o Project manager for Implementation of Electronic medical record starting from procurement of the system, implementation plans, execution and systems integration, training and piloting and evaluation. o Coaching and training
Significant Highlights o Headed a 350 member team to develop the medical services at Olaya medical complex offering wide range of orthopedics and spine, maternity, IVF, day surgery, plastic surgery, all medical specialties and all surgical specialties both inpatient and outpatient. o Supervised operations in 8 locations in the healthcare complex including inpatient services and outpatient clinics. o Reported to me directly the finance, marketing and sales, biomedical, operational leaders, front officer team, human resources team, clinical leaders, in coordination with those leaders we could develop the operational and strategic plans to achieve the goals of the medical complex. o Project management experience by supervising the expansion of the bone, joint and spine hospital to offer the best specialized services in the kingdom, in addition to the development of sleep lab, stem cells center, travel clinic and 5 excellence centers. o Elevated medical record documentation compliance of physicians from 34% to 92% within 8 months. o Brain behind conceiving and launching the following services at the Olaya medical complex: Bariatric Surgeries: gastrectomy procedures, unit performs c.15 procedures per month. BariatricEndoscopyProcedures:endoscopicsleevegastroplastyc.25procedurespermonth,Gastricballooninsertion215 procedures performed in 2017, Botox injection of the stomach average number of procedures performed per month 50. Created history in Dr. Sulaiman Al Habib by starting the Exchange Transfusion Service, one of its kind project to start. Reduced Emergency Dept. manpower expenditure by 35% (monthly), by rationalizing part time consultant headcount from 7 to 1, and promoting full time senior specialists to consultants. o Amplified the neonatal hearing screening (WHO recommended) tests from 15 to 90 per month by setting-up a Health Education Team to promote the benefits and advantages.