Seattle, Washington, United States
I am a Bachelor of Science in Information Technology student at the University of Washington Tacoma, driven by a passion for cybersecurity, cloud computing, infrastructure management, and distributed systems. With a strong foundation in networking, routers, switches, IP addressing, Python, and hardware labs, I continuously seek opportunities to expand my knowledge and apply practical solutions to complex IT challenges. As a motivated and fast learner, I thrive in dynamic environments that require problem-solving, system analysis, and IT infrastructure management. My hands-on experience in troubleshooting and optimizing IT systems, combined with my ability to work with teams and stakeholders, allows me to effectively contribute to projects and IT operations. Beyond technical expertise, I have experience in project management, team leadership, and facilitating learning sessions, fostering collaboration and knowledge-sharing among peers. 🚀 I am excited about opportunities in cybersecurity, cloud computing, and IT infrastructure. Let’s connect to discuss industry trends, career growth, or potential collaborations!
• Collaborate on real-world, client-based projects using structured design thinking and problem-solving approaches • Participate in workshops focused on requirements discovery, problem framing, and solution development for community partners • Conduct user and system research to understand workflows, space usage, and operational constraints • Lead an individual project exploring ethical, consent-based data collection to analyze shared lab occupancy and usage patterns • Develop low-fidelity prototypes, system diagrams, and documentation to support iterative, data informed decisions • Apply privacy-aware, inclusive, and student-centered principles while collaborating in interdisciplinary teams
• Serve in multiple accessibility support roles including front desk support, test supervision, and exam scribing for visually impaired students • Primarily function as a scribe, accurately transcribing exam responses while following strict accommodation and confidentiality guidelines • Supported accessibility services by assisting students, staff, and faculty with accommodation processes and documentation • Maintained accurate records and handled sensitive student information with professionalism and discretion • Provided front-line customer service in a fast-paced academic environment, resolving inquiries efficiently • Strengthened communication, organization, and time-management skills while balancing academic and work responsibilities • Contributed to an inclusive campus environment by supporting equitable access to academic resources
- Working with AWS services and Cloud Computing - Building high available web applications, and configuring multi-region VPC connections using AWS - Networking and AWS CLI scripting - Engaging in hands-on labs related to common customer scenarios
• Resolve issues regarding networking (wired, wireless, and dialup), and email problems for Altea CM, and FM. Certified for multiple Local Departure Control Systems. • Managed daily operations for airlines, ensuring smooth and timely flights for Condor, ANA, Qatar, Asiana, Turkish Airlines, Finnair, and Air France. • Oversaw passenger bookings, special services (e.g., AVIH, PETC, UMNR, WEAP, INAD, DEPU), and aircraft weight and balance. • Coordinated with multiple stakeholders, including crew, hotels, fueling companies, and the Port of Seattle. • Ensured compliance with TIMATIC and travel document restrictions. • Handled communication and coordination with CBP and Homeland Security for inbound and outbound passengers. • Managed flight delays, including passenger accommodations and crew adjustments. • Ensured proper loading and segregation of special cargo per IATA rules. • Supervised agents, ensuring adherence to airline policies and exceptional customer service. • Monitored and reported revenue generation and billing statements to the airline. • Performed multiple roles including load controller, check-in agent, baggage supervisor, and turn coordinator. • Recently served as supervisor/manager for Condor Airlines and load controller for Qatar Airways. Obtained Knowledge and skills in Passenger, Baggage & Ramp Handling, and Station & Load Control functions and provide a collaborative work culture and environment for others.
• Analyzed expenses and user interactions to inform sustainability initiatives and improve platform engagement. • Supported customer inquiries and contributed to data-driven marketing experiments.