Mahir TÜZÜN

Entrepreneur | Investor | Disrupting the CX Industry through Gig Talent & Smart Technology | Founder at Champs CX

Istanbul, Istanbul, Türkiye

About

I’m a tech-driven entrepreneur and investor, passionate about transforming the future of customer experience through scalable, freelance-powered solutions. As the Founder & CEO of Champs, I lead a global platform redefining CX delivery by combining on-demand talent, smart outsourcing, and AI-powered operations. Our mission is to help companies scale faster, reduce costs, and deliver better customer outcomes — all while enabling thousands of freelancers to work flexibly across the world. With years of experience leading large-scale customer operations across diverse industries, I bring deep expertise in customer experience strategy, operational excellence, and digital transformation. Today, I invest in bold ideas and build ventures at the intersection of technology, people, and impact — with a special focus on the future of work, gig economy, and CX innovation. 🌍 Currently scaling Champs in the U.S., UK, and Europe 🤝 Open to strategic partnerships, investments, and advisory conversations

Experience

  • Chief Executive Officer at Champs CX
    Nov 2020 - Present · 5 yrs 8 mos

  • Founding Partner at MT Management Consultancy Co.
    Oct 2020 - Present · 5 yrs 9 mos

  • Co-Founder at Pots and Pens
    Dec 2019 - Present · 6 yrs 7 mos

  • Managing Partner at Audioteka Türkiye
    Jan 2018 - Dec 2024 · 7 yrs

  • Chief Commercial Officer at Arvato CRM Solutions
    Sep 2014 - Oct 2020 · 6 yrs 2 mos