Brooklyn, New York, United States
l curate data to spur action that ensures products can deliver on their objective. To fulfill this purpose, l invest in optimizing every stage of the data lifecycle using my abilities of analysis, communication, and empathy. l value contributing to missions that work to promote the quality of life of their audiences. Most of my experience focuses on understanding human behavior by means of research, statistics, and experimentation. After identifying problems and patterns, l gather resources that help my team move in a better direction. From there, l encourage reflection to identify what worked well or acted as an obstacle. With my approach, l have managed to... - build trust with partners across functions to guide decisions, ship products, and serve users - surface gaps in features, operations, and workflows that reduced shared ability to meet targets - produce tools, protocols, and insights that increased staff productivity, efficiency, and compliance - inspire a culture of candor, accountability, and curiosity amongst colleagues Beyond work, l travel outdoors, dance foolishly, and study movies — the ways l enjoy embracing life. Unsurprisingly, l bring a balance of seriousness and silliness into the spaces l enter. I look forward to continuously improving how l can serve folks in meaningful ways that generate net good in our world.
Candid Health is building a modern revenue cycle automation platform that enables healthcare providers to focus on delivering high-quality, affordable and accessible care, rather than spending half their time figuring out how to get paid by insurance.
- Developed the dbt project architecture used to analyze the performance of the B2B2B platform (HelioScope), supporting its 20+% ARR year-over-year growth rate and bringing its analytics in parity with the core B2B2C platform (Aurora). - Transformed Stripe billing data to audit, validate, and track 4500+ variably active B2B2B customer subscriptions. - Constructed Looker explores and dashboards on user journeys, terms-of-use violations, and premium feature usage to inform product development, contract enforcement, and upsell motions for the B2B2B platform. - Dimensionalized Salesforce data to track SKU usage to simplify B2B2B account management. - Resolved Salesforce data gaps for 1400+ contracts, correcting their inputs for usage-based-pricing models, used to drive customer sales strategy and commissions. - Collaborated with Pricing, Engineering, and Operations teams to build data infrastructure for 12 new product SKUs, providing billing functionality and product analytics at launch. - Conducted ad-hoc investigation for and presented findings to Finance, Product, and Operations executives. - Refactored historical dbt models to remove error-prone dependencies within data pipelines, increase use of modular intermediates, reduce rebuild runtimes, and improve dbt Cloud testing and alerting. - Guided Analytics team culture by grounding best practices for workflows and development, providing debriefs and next steps after hotfixes, conducting collaboration sessions with frequent stakeholders, and organizing socials. - Contributed to the cultural programming and community building of the Asians@Aurora employee relations group.
(acquired by Centivo in May 2024) - Established role and acted as sole business intelligence resource for 15 months during the COVID-19 pandemic. - Founded Analytics team, hired 1 manager and 3 teammates, and guided team culture, practices, and workflows. - Served as lead analyst and educated 300+ colleagues on data collection, integrity, and applications. - Migrated reporting from Mode to Looker to scale access to product and patient data replicated into AWS Redshift. - Produced 15+ dashboards that detailed utilization, success, and satisfaction rates across care services and provided department-specific KPI tracking for executives across the company. - Created self-service tools to audit quality of virtual care services and clinical staff performance of 50+ person care team to continuously improve accessibility, care delivery, and patient-provider relationships. - Built LookML models that tracked user engagement, illustrated appointment access and conversion, and annotated encounters with billing codes and service orders to breakdown clinical activity of 80K+ patient population. - Transformed event metadata to gauge patient depth of use of virtual care product features per interaction episode. - Partnered with Product, Design, and Engineering teams to fix bugs, optimize database performance, shape table relationships, and refactor product infrastructure. - Raised US$13,275 over two annual company charity drives to support the Robin Hood Foundation (https://www.robinhood.org/) in fighting poverty throughout New York City.
- Steered COVID-19 active monitoring program for 6,000+ essential employees over 6 months. - Designed Eden’s mental health referral workflow by surveying clinicians, therapists, and navigators on their operations and assessing which procedures improved referral turnaround time and initiated therapy for patients. - Enacted improvement process by A/B testing workflow changes based on staff feedback collected quarterly.
- Managed roster of 50+ patients for 3 therapists during pilot phase of Eden’s mental health program. - Navigated patients to internal or external therapists based on their needs, profile, and coverage. - Advocated for patients through claims and billing issues experienced outside the practice. - Designed and implemented checklists for physical and virtual clinical team operations. - Assisted patients and clinicians through encounters at the medical offices and onsite popup clinics.
- Managed digital engagement through social media, email marketing, and company website. - Collated and analyzed a dataset of 10 years of grant cycles and project outcomes. - Designed survey that assesses research participation within the autism community. - Helped produce a weekly podcast that translated recent findings in autism research to laypersons. - Staffed 10 global, national, and local autism outreach events to promote research awareness. - Directed inquiries on autism research, treatments, and services to appropriate community resources.
WHNN 103.5 FM is the community radio program of the New Haven Independent - Produced, reported, and edited a radio project on food sustainability efforts in New Haven.