Greater Delhi Area
High-performing and strategic-thinking professional with over 18 years of experience in online employment services and manual job advertisement management across USA-based job boards and global platforms. Extensive expertise in online job posting, including Craigslist and various U.S. state job boards, supporting recruitment and hiring initiatives across diverse industries. Skilled in defining job roles, identifying required skills and qualifications, and ensuring targeted job visibility to attract top talent. Proven ability to build and maintain strong client relationships while collaborating effectively across cross-functional teams and organizations. Experienced in managing projects end-to-end—from requirements gathering and needs analysis through execution and successful completion. Strong background in customer service, digital and social media recruitment strategies, operations management, and continuous process development and improvement. Recognized for delivering projects efficiently, leading teams effectively, and driving operational excellence as a Project Delivery Manager. 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: ▪️Project Delivery & Project Management ▪️Multilingual Manual Job Posting ▪️Operations Management ▪️Team Leadership & Team Management ▪️Workforce Planning ▪️Recruitment Support & Job Board Management ▪️Process Development & Continuous Improvement
Project Planning & Roadmapping, Stakeholder Management, Team Leadership & Coordination, Cross-Functional Team Coordination, Quality Assurance & Compliance, Progress Monitoring & Reporting, Risk & Issue Management.
• Currently managing Nine Projects related to HRO (Human Resource Outsourcing) and more than 30 people team members. • Take care about all projects and resolution update to Team Leads and Projects SLA. • Interaction with all Clients weekly, bi-weekly, and monthly call. • Responsible for Team management. • Performance and Development Reviews/KRA set for Team members. • Review Goal sheet and rating • Managing project issues and escalating where necessary and continues improvement in process. • Maintain Production SLA with all Quality parameters. • Monitoring project progress and performance. • Working closely with users to ensure the project meets business needs. • Prepare Billing data of all projects. • Prepared Monthly Incentive. • Pending invoices follow up with clients. • Taking interview for operation round. • Maintain and update all the process related reports for reference purposes. • Review Team’s calendar as per assign task and daily log of Leads. • Internal meeting with different department i.e., ITS/Finance/HR related to different queries. • Prepared weekly/Monthly performance report for the team and leads. • Take reports, client’s feedback from client servicing executive and convey to team. • Interaction with new clients for new business opportunities. • Take daily reports from research Executive i.e., Companies research, competitor, new domain research, client contact key person research. • Monthly one on one session with team members, Leads, client service executive • Appraisal performance rating. • Set up new project and requirements, calculation billing and SLA.
• Managed five RPO Projects related to HRO with more than 20 team members. • Take care about all projects and resolution update to Team Leads and Projects SLA. • Interaction with all Clients. • Develop, support, and manage the Process Team, client base and projects. • Team management. Coaching and mentoring, Performance and Development Reviews. • Managing project issues and escalating where necessary. • Monitoring project progress and performance. • Closely collaborating with users to ensure the project meets business needs. • Prepare Billing data of all projects. • Maintain and update all the process related reports for reference purposes.
• Managing 11 people Team and Task Assign to all Team members and take report. • Making the final report and sent to client. • Issues resolved with client meeting by weekly. • Client Resolution update. • Motivate and inspire team members. • Communicating strategic plans, goals, objectives, assignments, and actionable events to the team; including deadlines and timeframes for completion as well as distributing the workload (i.e., planning performance). • Making recommendations for performance appraisals (i.e., rating performance). • Help keep the team focused and on track. • Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance. • Keep the project manager and product committee informed of task accomplishment, issues, and status. • Escalate issues which cannot be resolved by the team.
• Data entry in MS Excel, Q.A of posted and Ticket send to client for issue. • Generating daily production report. • Job posting on the different medias i.e., Craigslist and US state Board.
• Data entry in MS Excel, Q. A of posted Jobs and Tickets send to the client for the issue. • Generating daily production reports. • Interaction with clients for feedback calls. • Team handling. • Preparation Daily/weekly/monthly reports. • Job posting on the different medias i.e., Craigslist and US state Board.