Spain
Large experience leading multi disciplinary teams globally in the area of Care, Operations and E2E transformation programs. Mergers & acquisitions: Proven experience leading both post merge integration projects and divestment processes. Top 2 Top negotiation with Global vendors Creating value through the implementation of CRM, Loyalty and Sales programs Continuous Improvement: Value Stream Mapping, Process re-engineering and change management using Lean methodology and tools. Team builder, perseverant, a real entrepreneur focused on continuous improvement and customer satisfaction.
Leading the strategy development and execution of the E2E transformation of service delivery across Health Systems. Designing a service delivery model that provides a best in class experience, building new capabilities and supporting large scale projects.
Leading the Care organizations in Europe and APMEA, focused on delivering the highest level of Consumer and Customer satisfaction and creating value (EBITA) via CRM, Loyalty and Sales programs