Chennai, Tamil Nadu, India
IT professional with over 27 years of experience in servicing both International and domestic customers with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A keen planner, strategist & implementer with demonstrated abilities in IT operations management and new technology implementation for streamlining IT related operations. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude. Highly process driven and been a part of CMMI certification audits and served as head of SEPG. Always achieved a CSAT score of 4+ on 5. Keeps abreast with technology change happening in IT industry and oriented to SOA, BPM and latest architectural trends. Strong knowledge on design methodology and to provide over all solution to the requirement in a Solution architect capacity
Collaborated with senior management to develop strategic initiatives, long-term goals and spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits. • Headed Quality Management initiative across organization and ensured implementation and operation of software development life cycle across all 5 delivery centers across India. Ensured both development and services unit remain CMMi certified. Functioned as Project Director for key accounts that were in crisis, operated on BOT (Build, Operate, Transition model) to ensure stability in projects by effective stakeholder and Customer management. Some of Key projects handled are Mutual Fund product upgrade for SBI Mutual Funds - India, Lending System Implementation for Bidaya Home Finance - KSA, Insurance Product Support for Oriental Insurance Company Limited - India, Mutual Fund implementation for SEDCO - KSA, Signature Verification tool for SAMBA Capital - KSA
TransCentra FTS Pvt Ltd, a 100% subsidy of TransCentra Inc are the market leaders in Remittance processing in US.
Elegon Infotech, a 100% subsidy of 3i Infotech and I am currently deputed to Elegon infotech from 3i Infotech to handle the business development activities of the Offshore Development Center in China. My Role is to Bring in new business to the offshore development center and to make this center a Profitable and Preferred development center for 3i Infotech entities and other business entities outside China. Key activities involve Marketing our service offering, Developing Business plan, Revenue forecast etc. As additional responsibility, I am Part of handling key accounts management from India and elsewhere.