Markham, Ontario, Canada
• Collaborated with other staff to digitally catalogue 1000+ stereoscopic cards • Handled special collection with the proper procedures and care • Assisted visitors at reception, utilizing the library system for check-ins and inquiries • Supervised guests in the reading room, enforcing floor rules and maintaining a respectful environment
• Coordinated with coworkers in order to organize events for alumni, such as homecoming • Prepared 50+ gift bags for alumni, class leaders, and student volunteers • Carried out administrative duties such as mail merges and data entry with Microsoft Office
• Collaborated with coworkers and clients to develop 2 new client-focused programs related to physical health and technology accessibility • Independently developed a Digital Learning Circle for Mandarin seniors, increase overall digital technology skills of participants by ~60% o Completed a comprehensive report of the project at its completion, including analysis of quantitative and qualitative data, using Microsoft Excel and Microsoft Word • Kickstarted a new seniors’ walking group in Markham by doing outreach through telephone, social media, newspapers, and television • Built relationships with clients through participation in health promotion programs
• Edited and gave detailed feedback on weekly English homework assignments of ~20 international students ranging from the grades of 1-9 with 48-hour turnover • Collaborated with other tutors using Microsoft Excel to increase customer satisfaction and improve methods of feedback • Piloted an advanced essay writing program for older students and increased enrolment in the new program by 100% • Resolved over 10 issues with students or parents via email and WeChat