Maggie owino

System Engineer at National Grid

Reading, England, United Kingdom

About

Experienced Support Analyst with a demonstrated history of working in the law practice industry. Skilled in Remote Desktop, iOS, Computer Hardware Troubleshooting, Windows Remote Desktop, and Troubleshooting. Strong support professional.

Experience

System Support Engineer at National Grid
Jan 2023 - Present · 3 yrs 7 mos
Service Support Analyst at BDB Pitmans
Dec 2020 - Dec 2022 · 2 yrs 1 mo
Second Line Support Engineer at Discover Financial Services
Feb 2019 - Oct 2020 · 1 yr 9 mos
Reporting directly to the UK team lead providing 1st and 2nd line IT support for over 500 internal company users at our Farnborough, EMEA and USA offices.
First Line Support at Fujitsu
Mar 2018 - Jan 2019 · 11 mos
During my time working on the help desk at Fujitsu, I provided help desk support for the ministry of defence. This not only included an in depth understanding of MS office but also of various third party software.