United Kingdom
I am a reliable Virtual Assistant, Operations Professional with a Master of Science in Project Management and a genuine passion for making businesses run smoother behind the scenes. My work sits at the intersection of organisation, automation and people. Whether that is building Zapier automations that eliminate repetitive admin, managing calendars and inboxes so nothing falls through the cracks or creating branded client touchpoints that make a business look and feel professional at every stage. I bring structure, reliability and real attention to detail to everything that I do. I completed my Virtual Assistant training at Affluence Academy where I built hands on experience across tools including HubSpot, Zapier, AWeber, Google calendar management, Canva branding and email marketing. Not just theory but real work I can show you Beyond my VA practice, I have a background spanning customer service, administration, community coordination across both professional and institutional environments. I understand how organisations work from the inside and i bring that perspective to every role and client relationship I step into. Currently, I am open to two things. VA clients who need reliable skilled support behind the scenes and employment opportunities in admin, operations and customer service. If either of those sounds like a conversation worth having, my inbox is open. Let’s work together🫶🏿
Deliver targeted operational project activity across 10 active geographic campaigns, presenting clear performance tracking records and status updates to drive organizational transformation goals. Partner with multi-layered stakeholders to analyze requirements, create regular milestone summaries, and produce training guides that eliminated manual operational friction by 40%. Utilize Trello and Airtable to map delivery timelines, build visual project roadmaps, and support team capabilities, causing a 30% surge in campaign conversion rates.
A high-volume international placement agency managing multi-country data pipelines and complex cross-border compliance profiles. Led a comprehensive structural framework overhaul for 100+ concurrent client lifecycle journeys, mapping individual skills profiles and compressing administrative cycle times by 50% via integrated automation. Powered end-to-end data processing pipelines using HubSpot and Zapier, converting disjointed tracking methods into unified, compliant digital ecosystems to guarantee absolute record fidelity. Authored structured digital briefings, customized training guides, and weekly communication packs that successfully synchronized remote external consultants and internal executive teams. Managed executive project schedules and collaborative digital workspace infrastructure (Trello/Airtable) to keep multiple fast-moving campaigns executing flawlessly within strict financial and timeline goals.
A high-capacity, nationwide commercial manufacturing and distribution enterprise handling hundreds of fast-moving consumer and supplier accounts daily. Orchestrated high-frequency stakeholder communication lines and administrative queues of 100+ interactions daily, maintaining a flawless 100% processing and tracking accuracy rate. Formulated and deployed a custom relational database to analyze recurring operational requirements and map stakeholder profiles, drastically minimizing system latency and administrative backlogs. Navigated a high-velocity, fast-paced environment with strict operational deadlines, earning the "Best Staff of the Month" accolade for outstanding delivery, performance speed, and dedication to corporate quality standards.
A prominent, state-run government agency and statutory body managing the nation's primary economic sector with over 5,000+ geographically distributed employees. Selected to join the agency to fulfill the government-mandated National Service Scheme following university graduation. Conceptualized and executed a modern, standardized digital and physical taxonomy framework across multi-layered departments, successfully accelerating file retrieval speeds and strict legal compliance verification by 40%. Partnered closely with senior departmental directors to analyze administrative workflows, identify structural operational friction, and align localized team outputs with broader institutional standards. Managed the preparation and distribution of high-level briefing materials, complex compliance logs, and cross-departmental project meeting agendas, boosting localized office productivity metrics by 15%. Maintained rigorous records management and document control standards to ensure all data practices remained strictly audited and fully aligned with statutory legal requirements.