Netherlands
• Accountable for delivering up to 40% of store mix revenue • Managing Team of 70+ • Delivering Brand execution strategy in partnership with Retail commercial expectations
• Managing two teams of 22 across WW and MW • Effectively handling customers complaints • Conducting start of day team meetings • Team development • Recrutment • Motivating and supporting teams to reach sales targets • Driving KPI's goals • Weekly communication with buying team to discuss business strategies, product sell throughts, future deliveries and stock level
• Achieving profitable sales results by effectively managing the floor • Working closely with buyers to ensure correct product meet C/M expectations • Creating an effective team of staff • Ensuring a high level of customer service • Ensuring all goods are correctly priced and well ticketed • Paying attention to Product Presentation details • Providing leadership for sales team • Planning and implementing training for the team • Updating staff members with new product information • Ensuring that all staff are aware of the company policies, that they understand and comply with the rules and procedures • Supervising holidays, days off, tea and lunch breaks ensuring sufficient floor coverage at all times • Monitoring all purchase orders. Chasing outstanding orders/transfers • Ensuring that all transfers are completed correctly • Organising and preparing floor for Stocktaking / Inventory • Opening and closing the store/till operations/EOD reports • Providing a good example to all members of staff / Lead by example • Acting with discretion at all times • Doing all above with passion and dedication for the brand
• Ensuring that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer • Maintaining solid product knowledge and all other aspects of customer service • Maximizes all opportunities in the process of closing a sale • Maintaining an awareness of all promotions and advertisements • Assisting in floor moves, merchandising and display maintenance • Assisting in processing and replenishing merchandise and monitoring floor stock • Communicating customer requests to management • Participating in year-end inventory and cycle counts • Any other tasks as assigned from time to time by any manager
• Being responsible for running efficiently the office • Improving advertising and marketing of the company • Managing customers and suppliers effectively • Organising monthly training courses • Dealing effectively with business expenses • Being responsible for incoming correspondence Achievement: Very successful advertising campaign. Website hits increased 10% month-on-month since January 2009
• Stylist advice • Meeting customers’ individual needs • Working with dedication and passion for the brand • Understanding of the fashion industry • Delivering excellent customer service Achievement: Very high personal productivity as well as excellent team work to meet daily, monthly and yearly targets of the highly commercial luxury brand
• Daily management of the restaurant • Silver Service • Bar Duties Achievement: Successful teamwork, training new staff, dealing with difficult customers