Ireland
5+ years’ experience Project Lead - coordinating and leading Projects in payments and billing environment. SME and supporter of system changes, design and automation. 8+ years’ experience Finance Environment (Technologies, Financial Services, Insurance). Strong natural predisposition for process improvement, coordinating, systems, reporting, finance and deep dive root cause analysis.
• Leading projects related to Xerox Print Services billing structure with thousands of assets in global locations • Act as Project Lead to streamline regulatory reporting procedures through AI automation; specification, testing and implementation and production of regulatory reporting under the current environment • Work collaboratively with IT department in uncovering issues, drafting business requirements and review functional requirements • Measure billing project performance using appropriate tools and techniques, specifically to analyse the successful completion of short and long-term goals • Assist in the annual budgeting and quarterly forecasting process • Provide business expertise regarding processes and system (SAP) design (SME) • Provide supporting documentation to Stakeholders during Project life (weekly / monthly meetings) • Working closely with other teams; Service Delivery, Operations and Technology departments across the business to identify and implement improvements, new processes and controls where required • AI / Win Automation – aligning business processes automation • Sarbanes Oxley testing • Create clear and unambiguous status reports and proposals • Developing Process Documentation and delivering training to required teams on billing processes • Assist on operational queries regarding Budgets, Accounts, Finance Analysis, Audit and Accruals
• Reconciliation of billing balances on a monthly basis • Generating Invoices (SAP / EMEA region) • Main point of contact for Internal / External Auditors, Operations and Service Delivery Coordinators • Creating and maintaining processes for billing within Global Delivery Centre Finance • Liaise with financial controllers across the European sites for the purposes of gathering key financial information • Assist in Internal Controls implementation and measurement of controls across sites • Preparation of ad hoc financial reports to management as required • Assist in the preparation of monthly consolidation and financial reports using SAP and Excel • Participation in billing projects, testing of new functionality on IT systems and other ad hoc duties as the business requires
• Proactively recommend and educate Customer on features and benefits of products in order to improve their satisfaction and deepen their relationship • Deliver on metrics set for offered and accepted opportunities • Provide consistent feedback regarding overall Customer satisfaction, tools and processes • Escalate customer issues and complaints to other Parties, both internally and externally • Liaise with various helpdesks, Xerox & Third Party Service Providers escalating through these avenues to close