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✓ Sales management on the marketplace – Optimization of sales listings on the Polish and European markets, price control, and compliance with regulations. Oversight of sales processes, logistics, and customer service. ✓ Sales performance analysis – Monitoring sales results, identifying trends, and implementing optimization actions. Creating reports and analyses related to sales and marketing activities and using them in the decision-making process. ✓ Sales process optimization – Implementing strategies to improve sales efficiency and marketing activities. ✓ Marketplace formalities management – Supervising account registrations and settlements on sales platforms. ✓ Order logistics management – Overseeing processes related to order fulfillment and timely deliveries. ✓ Competitive monitoring – Analyzing competitor actions and market trends in the e-commerce and Health & Beauty sectors. ✓ Marketing budget management – Planning and controlling budgets allocated for marketing activities. ✓ Collaboration in product design – Participation in the creation and improvement of new products according to market requirements. ✓ Updating product materials – Managing the process of updating labels, stickers, and leaflets. ✓ Pricing management – Configuring price baskets for the Call Center department and supporting the process of setting pricing strategies. ✓ Collaboration with other company departments such as marketing, sales, and finance to ensure consistency of actions.
✓Coordination of Knowledge Management Processes - Oversee and streamline the flow of information across the company, ensuring that key knowledge resources are easily accessible to all employees. Implement efficient processes for knowledge sharing and retention. ✓Administration of Internal Knowledge Base - Manage and update the company's internal knowledge base and training content using platforms like Moodle, ensuring all materials are current, relevant, and easily accessible. ✓Design and Development of Training Programs - Create and design multimedia training materials for remote learning sessions. Use tools such as Articulate Storyline, Camtasia, and VideoScribe to develop engaging, interactive content that enhances employee learning. ✓Creation and Management of Knowledge Assessments - Develop and administer knowledge tests for call center agents, track progress, and ensure comprehension of internal processes, products, and compliance. ✓Design and Implementation of Knowledge Transfer Procedures - Establish structured knowledge transfer procedures to standardize training and ensure consistency across the organization. ✓Internal Communication and Cross-departmental Collaboration - Act as a liaison between departments, ensuring timely and standardized delivery of information. Coordinate with different teams to align training materials with company-wide objectives and product launches. ✓Management of Internal Engagement Initiatives - Lead knowledge-sharing competitions and engagement contests to promote learning and professional development. ✓Continuous Improvement of E-Learning Processes - Assess and optimize e-learning content and delivery methods, enhancing training effectiveness, engagement, and knowledge retention.
✓Managing email and telephone communication with customers and suppliers, ensuring smooth financial operations. ✓Handling interactions with Swedish business partners, maintaining professional relationships. ✓Collaborating with internal departments, such as the Payments Team, to ensure efficient financial processes. ✓Communicating with stakeholders to facilitate accurate and timely payment processing. Processing invoices and credit notes using the SAP system, ensuring data accuracy. ✓Creating and managing supplier accounts in the MDG system. ✓Identifying and resolving issues related to invoice processing and coding. ✓Providing account statements, reports, and necessary financial documentation. ✓Preparing various Accounts Payable reports to support financial decision-making.