Madi Johnson

Customer Success Manager at RocketReach.co

Los Angeles Metropolitan Area

About

Experience

  • RocketReach (Full-time · 5 yrs 4 mos)
    • Customer Success Manager
      Apr 2024 - Present · 2 yrs 3 mos

    • Senior Customer Success Representative
      Mar 2021 - Apr 2024 · 3 yrs 2 mos

  • Account Coordinator at Corporate Couture
    Mar 2019 - Mar 2021 · 2 yrs 1 mo

  • Associate Sales Manager at Stride Rite
    Oct 2013 - Mar 2019 · 5 yrs 6 mos

    Focused on the importance of shoe quality and fit for children and assist customers’ in making decisions regarding shoe fit and function Built rapport and developed personal relationships with customers to increase repeat visits Increased sales by up-selling products Monitored inventory management for smooth and profitable operations

  • General Manager at Tehama Group Communications
    Jul 2018 - Dec 2018 · 6 mos

    Managed and organized interns in an agency of 23 people with a total of eight clients Managed account executive team for strategic guidance on roles and procedures For the Management Team, I led projects such as fund-raising, team-bonding events, PR site visits, etc For my client-facing team, created social media content, planned fund-raising events and helped edit the company’s website Strategically planned and executed orientation for new interns, assigned positions and teams for successful agency cohesion Reviewed and edited all work that would be shown to clients

  • Director Online Communications at Tehama Group Communications
    Jan 2018 - May 2018 · 5 mos

    Responsible for media communications on the management team Managed the WordPress with new members’ photos and bios Managed the company website to showcase our work and to keep the website relevant Edited copy, photos and format when needed on WordPress