Greater Delhi Area
IT Professional with 10+ years of experience in Windows Server Support (L2), IT Helpdesk, and Server Operations, managing hybrid environments across on-premises and cloud platforms. Microsoft Azure Certified System Engineer with expertise in: Administration of 250+ servers (Windows & Linux) including AD, Group Policy, DHCP, ADFS,File Server,DNS. Cloud & Virtualization: Microsoft Azure, VMware. Security & Compliance: Arcon Privileged Access Management (PAM), SOC operations, VAPT coordination, OS Hardening, Sysmon, QRadar. Patch Management & Monitoring: ManageEngine, NMS. AD 360, AD Audit, AD Manager. Linux Support: User management, password resets, and basic troubleshooting. Incident & Service Management: ServiceNow, Leena AI. Strong knowledge of Windows Server (2008–2025), networking basics, and OEM vendor management. Passionate about delivering secure, reliable IT infrastructure and driving operational excellence
Over 14+ years of experience in Enterprise IT Infrastructure Management, System Administration, and Data Center. Managing and supporting 350+ servers in a Hybrid Infrastructure environment across On-Premises Data Centers and Microsoft Azure Cloud. Expertise in Windows Server Administration (2016/2019/2022,2025), including installation, migration, troubleshooting, patching, and maintenance. Strong hands-on experience with Active Directory, DNS, DHCP, Group Policy, User & Access Management. Skilled in VMware vSphere (ESXi & vCenter) administration, including VM provisioning, migration, snapshots, performance monitoring, HA, DRS, and infrastructure support. Experience in administering VMware Horizon VDI, including Golden Image management, Desktop Pools, User Entitlements, and troubleshooting. Managing Microsoft Azure Hybrid Infrastructure, Virtual Machines, Storage, Networking, and Cloud Services. Hands-on experience with ARCON PAM (Privileged Access Management) for privileged account onboarding, session monitoring, password vaulting. Expertise in QRadar Device Integration, Log Source Configuration. Administration of NetApp Storage and HPE SimpliVity infrastructure for enterprise virtualization and storage solutions. Managing and troubleshooting Domain Controllers, File Servers, Print Servers, Radius/NPS Servers, Application Servers, and Enterprise Applications. Experienced in Leena AI Ticketing Platform for managing and resolving Incident, Service Request (SR), and Change Request (CR) tickets in line with ITIL processes. Strong experience in Data Center Operations, Infrastructure Monitoring, Capacity Planning. Expertise in Backup & Recovery, Disaster Recovery Planning, Patch Management, Security Hardening, and Compliance. Led VAPT Remediation activities, vulnerability management, security findings closure, and audit readiness initiatives. Providing L2/L3 Technical Support, Root Cause Analysis (RCA), Incident Management, Problem Management, and Escalation Handling.
· System Monitoring of Data center of both software & hardware. · Patches updating and daily backup- NTBACKUP, Acronics Backup, RAID. · Call logging and resolving. · Acronics image backup and restore. · Site visit and daily user meeting.
Evaluating and enhancing the existing system in terms of both software & hardware. • Analyzed the hardware and software requirements of Active Directory. • Installed, configured, and provide troubleshooting for Server 2003, 2008 & Win 2K12. • Implemented and managed IP Addressing; configured TCP/IP addressing on a server. • Installed and configured an Active Directory Domain Controller. • VMware virtualization – Vm Monitoring, Creation, Modification, Deletion, Snapshot, Infra support. • Managed user accounts, groups, print queues and controlling access • Monitoring system & software backup and software security and feature patch update. • Handling daily user hardware calls and providing support over physically and remote. • Installing, managing and configuring new system in user environments. • Installing configuring and managing DHCP Server. • Monitoring of Data Center server operations. • Server hardware log alert and space monitoring on daily basis. • Site status reporting to Local Senior IT manager on daily basis • On-Call (24x7) • Registered and maintained servers, users, and groups (recertifying, moving, renaming, and Password recovering). • Providing 2nd and 3rd level technical support to DSS engineer. • Managing Data Centre operations (Data backup/restore, server’s performance monitoring, LAN Utilization.) • Meeting with end user as well as Department head regarding any support related issues. • Asset Management, Vendor Management, Data Center Management, Escalation Management, Call Center Management. • Daily meeting with team member and IT Manager. • Monitored server performance. • Backup administration • Handling Local LAN and IP Allocation.
§ Daily monitoring and maintenance of the Lotus Notes / Domino & Active Directory server environment. § Microsoft patches management. § Desktop support IL2. § Create AD user, groups, and user’s profile. § rights using Active Directory. § Performed day-to-day administration functions, backup and restoration, file server maintenance. § Supported all remote offices and home-based users using NetMeeting, VNC and Dame Ware. § Solely responsible for all IT decision making, support and administration at a site of more than 500 ‘demanding users’ in a fast paced architectural and engineering environment. § Monitored server performance. § Backup administration. § On-Call (24x7). § Managing network infrastructure. § Installation of operating systems Win 98, 2000, XP, Win7 Win2003 Server.