Noida, Uttar Pradesh, India
Now working as Product Owner for Wabtec Transport. Worked as Manager Business Consulting for HSBC DAO DRC. Also HSBC DAO Agile Hub for helping teams get on with the sAFE Agile way of working.
Deployed at Deloitte, worked for Deloitte WANS-Cookies Project as Business System Analyst and Scrum Master. Handled requirements from different Member Firm SPOCs and Application owners for making their Apps GDPR compliant.
Handled overall brand establishment and operations setup, related to an e-commerce start-up product called Apna Raju. ➢ Conducted initial market study, gathered requirements as per target user clusters and marketing strategy/approach as per that. ➢ Worked on app content, aesthetics, user cases, design, liaising with stakeholder and Office of CTO and team. ➢ Initiated multiple projects related to customer support team, transaction safety and on-boarding of multiple B2B vendors/clients. ➢ Created BRDs/FRDs for two updates and features in UX/UI as per stakeholder requirements/User test case studies & feedbacks. ➢ Single handedly prepared multiple SLA, SOPs and Process flow charts to manage/guide performances of 19 employees at different roles. ➢ Managed hiring/workforce and creation of performance matrix for their assessment and reported same to stakeholders. ➢ Periodically studied market and sale trends to mitigate any business risk and create better revenue options.
It required tracking all the hardware devices/Vehicle/People location, their trail and safety. The configuration of all devices as per client needs, creating and securing username/passwords for users with different privileges over our multiple applications and softwares. Other than these single handedly completed a Process Knowledge Document and decision score card to help Quality and Business Analysis team in identifying all KPIs and strategies.
Objective was to make Amazon the safest place to shop online. Job responsibilities included Transaction safety, payment details protection, identifying fraud modus operandi, updating automated system with new fraud mitigation methods and protection of login and personal details of users. Worked on multiple projects and was recognized as Bounty Hunter for identifying multiple MO’s. I was trusted SPOC for taking care of headcount and workflow management, report generation and queue -monitoring.