Barcelona, Catalonia, Spain
IT professional experienced in IT Management and operations. ✅ Project Manager (6 years of experience) with Successful track record: ・leading highly performing team; ・developing & delivering complex IT projects; ・implementing process improvements; ・driving service excellence; 🏳️🌈 Diversity & Inclusion enthusiast (10+ years of experience) with documented experience in: ・ implementing changes in organisations; ・ creating and maintaining networks; ・ leading Employee Resource Groups; 💶 Finance Director (7 years experience) of an Employee Resource Group with successes in: ・ budgeting, forecasting, and financial reporting; ・ monitoring and managing financial performance; ・ identifying opportunities for cost optimisation and resource allocation; ・ monitoring and managing financial performance I have strong interpersonal skills and customer focus approach; proven record of leading and working with virtual teams/partners on various tasks (on-shore & off-shored)
- Leading highly performing team; - Structuring and delivering key strategic projects by leading cross-functional groups to synthesize feedback and deliver on objectives; - Developing and executing change management plans that inform, engage, and motivate employees; - Working with stakeholders to plan activities, identify and manage dependencies and ensure communication for high visibility programs; - Developing successful partnerships with engineering and management professionals and project stakeholders across the organization; - Adopting best-practice guidelines to influence and implement continuous improvements to the processes; - Managing complex technical processes across Engineering, Product, and other stakeholder groups;
- Structuring and delivering key strategic projects by leading cross-functional groups to synthesize feedback and deliver on objectives; - Developing and executing change management plans that inform, engage, and motivate employees; - Working with stakeholders to plan activities, identify and manage dependencies and ensure communication for high visibility programs; - Developing successful partnerships with engineering and management professionals and project stakeholders across the organization; - Adopting best-practice guidelines to influence and implement continuous improvements to the processes; - Managing complex technical processes across Engineering, Product, and other stakeholder groups;
In this hybrid role as a Director of Finance for Diversity & Inclusion Employee Resource Group I was responsible for: ✅ Diversity and Inclusion (D&I) - Designing, implementing and monitoring diversity, equity, and inclusion programs aligned with organizational goals; - Collaborating with leadership to embed inclusive practices across recruitment, onboarding, retention, and career development; - Developing and delivering D&I training and workshops for employees at all levels; - Analyzing workforce data to identify diversity gaps and recommend strategies for improvement; - Serving as a trusted advisor to leadership on matters related to cultural competence and equitable workplace policies; - Partnering with external organizations and networks to enhance the organization’s reputation as an inclusive employer; ✅ Finance Management - Overseeing budgeting, forecasting, and financial reporting processes for the D&I department and broader organizational needs; - Preparing and analyzing financial statements to ensure compliance with regulations and internal policies; - Monitoring and managing financial performance, identifying opportunities for cost optimization and resource allocation; - Developing financial models to support strategic decision-making related to D&I initiatives; - Collaborating with stakeholders to ensure financial plans align with broader organizational objectives; - Maintaining accurate records, ensuring timely submission of financial reports to internal and external stakeholders;
- Developing a deep technical knowledge of assigned product set. Being the ultimate expert across Global Services team for those products; - Developing strong relationships with Product Management & Product Architect counterparts; - Representing Customer and Global Services team viewpoints in product scoping, development and design process; - Defining detailed technical requirements for product supportability and assessing the products against those requirements; - Operating as a virtual team lead for Global Services team subject matter expert core teams focused on specific product sets; - Coordinating and Project Managing Launch readiness activities, such as Beta product implementations, training, documentation updates, and launch approvals; - Ensuring Global Services team is ready to deliver the products as they are released; Being the owner for Global Services team documentation, process, and policy for specific products; - Building supportability metrics and product scorecards to drive strategic product discussion with Product Management and Engineering; - Researching, defining, implementing and rolling-out product supportability best practices;
Coordinating 1st line agents' performance (procedural and technical knowledge support, Quality Assurance); Queue managing, prioritizing requests and handling high impact issues; Diligence in managing SLA according to the objectives within the project; Implementing and improving work instructions and best practices; Incident detection and recording, classification and initial support; High Impact Incident monitoring, tracking and communication;
Coordinating 1st line agents' performance (procedural and technical knowledge support, Quality Assurance) AD account management; Ticket queue managing, prioritizing issues and handling high impact tickets Diligence in managing SLA according to the objectives within the project Helping other analysts to resolve technical problems within the first contact;
Helping other analysts to resolve technical problems within the first contact; Team management tasks – scheduling shifts for a 24/7 based support team of 30 people, keeping the service level within the SLA, implementing changes that raised end-users satisfaction level Training new joiners, providing feedback to trainers; Special assignment for a dedicated client – keeping users satisfaction at the highest level to prevent breaking the contract;