United Arab Emirates
Solutions Engineer with 20+ years of experience in customer-facing roles with multinational vendors across multiple geographic regions. Strong background in advanced networking technologies, with deep hands-on expertise in packet-level analysis, troubleshooting, solution design and implementation. Proven track record supporting complex, high-value pre-sales engagements across service providers and enterprise customers, with consistent ownership through to successful delivery. Trusted Advisor to teams, partners, and customers, known for hands-on technical training and enablement.
Extended regional scope across SEMEA, DACH, and South Africa, with broader responsibilities in channel development, ecosystem engagement, team development, and company representation. - Channel and partner enablement across SEMEA/DACH - Direct technical ownership of strategic telco accounts - Overlay SE across selected countries and strategic engagements where no local SE coverage was available - Go-to resource for design, sizing, BoQ validation, and PoC support on complex engagements - Engagement with ecosystem technology partners to develop and refine joint use cases and messaging - Representing Gigamon at industry exhibitions, partner summits, and customer events, including technical speaking engagements and presentations - Close collaboration with Product Line Management to feed regional field experience into product features - New hire onboarding and hands-on technical mentoring through to full productivity
Technical pre-sales ownership of the Gigamon Physical and Cloud Deep Observability portfolio across service providers, telcos, government agencies, banks, and large enterprises in MEA. Responsibilities - End-to-end technical ownership of the pre-sales cycle: presentations, solution design and sizing, PoC/trial planning and execution, and RFI/RFP responses - Technical and executive-level presentations and demos - Mobility visibility solutions for service providers (3G/4G/5G) - Integration with leading security and monitoring tools, including NDR, NAC, SIEM, NPM, NGFW, DDoS, and IPS - Development of design blueprints, documentation, and presentation templates used across the team and partners - Trusted Technical Advisor for Gigamon SEs, customers, and partners
Technical Sales/Pre-sales for the Sandvine Deep Packet Inspection (DPI) solution, with responsibilities including: - Product presentations to new and existing customers - Live demonstrations of product capabilities and features - Trial and IoT planning and execution - Responding to RFIs/RFPs on technical and financial level - Solution design and dimensioning
Delivering, operating and optimizing the state-wide 4G smart meter network of Victoria’s largest energy provider, SP AusNet, with key responsibilities including: - Installation, integration and acceptance testing of complete 4G WiMAX solution covering 550K smart meters - Ongoing E2E optimization to meet KPIs as per regulator guidelines - Design, implementation and documentation of Disaster Recovery Solution - Troubleshooting and resolving major faults/outages and recommending mitigation plans - Maintaining pre- and post-production lab for release testing and problem re-creation - Regular reporting to NewNet and SP AusNet senior management - On-site Level 3 Vendor Support - Training and knowledge transfer to Operations Team to perform support tasks independently
- Responsible for developing E2E 4G networking solutions for new business opportunities based on market segment requirements. - Solution Consultant for pre- and post sales teams ensuring customer requirements and demands are met within project budgets and timelines.
Continued with similar role as E2E Design Authority in Motorola after NSN acquisition of Motorola Networks Division
Responsible for technically leading the design and delivery of Motorola's Commercial End-to-End 4G solutions Leading the Design Phase - Pre-sales consultancy - Leading technical requirements gathering phase - Researching and discussing of requirements with internal and 3rd party vendors to overcome design challenges - Developing overall High Level Design (HLD) documentation - Verification of HLD in a dedicated lab environment - Creating the Low Level Design Documentation - Coordinating with other involved entities to deliver complete E2E design Leading the Deployment Phase - Planning and leading overall deployment activities of project - Active involvement in the component installation, configuration and integration where applicable - Act as the customer point of contact for all technical related issues - Training for customer teams in preparation for handover - Developing Method of Procedures (MoPs) for installation engineers to standardize and audit deployment process Acceptance Testing Design and Execution - Acceptance testing design and documentation to demonstrate ability of solution to meet contract KPIs - In field ATP execution and sign-off with customer technical teams Project Handover to Customer Support/Operations - Handing over E2E solution to operations - Planning and executing existing network upgrades, migrations and expansion