The Randstad, Netherlands
Technical Demand Management within Service Operations manages all technical and operational aspects related to outsourced activities and ensures high standards of delivered services in line with operational requirements (SLA’s and KPI’s). In this role I'm responsible for Technical Demand Management for the Fixed/Mobile network department and act as a single point of contact for T-Mobile managed service parties (such as Huawei/Nokia etc.). • Manage operational aspects of all contracts, proactively driving and controlling Managed Service Parties & other outsourced parties; • Manage and mediate relationships between internal departments and outsourced suppliers; • Ensure proper communication and full transparency from suppliers towards T-Mobile Netherlands; • Acting on managerial escalation level during critical technical incidents; • Monitor and process MSP’s weekly/daily performance and proactively escalate operational issues towards relevant parties; • Resolve prioritization in case of conflict management and multi-vendor incidents; • Act as Manager on Duty according to the on call schedule within Service Operations.
Technical Demand Management within Service Operations manages all technical and operational aspects related to outsourced activities and ensures high standards of delivered services in line with operational requirements (SLA’s and KPI’s). In this role I'm responsible for Technical Demand Management for the Fixed/Mobile network department and act as a single point of contact for T-Mobile managed service parties (such as Huawei/Nokia etc.). • Manage operational aspects of all contracts, proactively driving and controlling Managed Service Parties & other outsourced parties; • Manage and mediate relationships between internal departments and outsourced suppliers; • Ensure proper communication and full transparency from suppliers towards T-Mobile Netherlands; • Acting on managerial escalation level during critical technical incidents; • Monitor and process MSP’s weekly/daily performance and proactively escalate operational issues towards relevant parties; • Resolve prioritization in case of conflict management and multi-vendor incidents; • Act as Manager on Duty according to the on call schedule within Service Operations.
- Coordination of high impact incidents; - Coordinating weekly/monthly meetings with different stakeholders; - Internal consultant for technology & proces related items/issues; - Project initiator improvement initiatives; - Quality monitoring; - Senior of Technical NT team.