Chesterfield, Virginia, United States
IT and technical support professional with 5+ years of experience, including 3 years specializing in Energy Management Systems (EMS), Building Automation, and HVAC controls. Currently at GridPoint, I remotely diagnose and resolve complex EMS, HVAC, and lighting system issues across multiple sites troubleshooting BACnet-connected controllers, IOMs, thermostats, and temperature sensors, and guiding field technicians through resolutions from a centralized remote support desk. My expertise includes remote system monitoring, setpoint management, demand response support, root cause analysis, and technical documentation all focused on improving uptime and energy efficiency for building operations. Certifications: BMS Fundamentals | HVAC Controls Fundamentals | CompTIA Security+ | CISM | Google IT Support | Niagara N4 TCP (In Progress) Open to remote BMS/EMS support roles, building automation controls positions, and energy management analyst opportunities.
• Remotely diagnosed and resolved issues with HVAC, lighting, and I/O devices to improve system uptime and site comfort across multiple sites • Guided field technicians through installation, wiring, configuration, and troubleshooting of controllers, sensors, and relays via remote support • Monitored and controlled equipment via EMS/BAS GUI; adjusted setpoints, schedules, and strategies to optimize energy performance and efficiency • Investigated device and controller communication failures (IOM, low-voltage, BACnet network) to restore connectivity and system operation • Completed point checks and assisted with device mapping to ensure proper control integration across distributed building systems • Conducted root cause analysis using system trends and historical data to reduce downtime and eliminate repeat service calls • Developed support documentation and trained new technicians to improve troubleshooting consistency and remote delivery • Collaborated with engineering teams to refine technical processes and increase problem resolution speed • Supported BACnet/IP networked devices and building automation systems across multiple remote sites, ensuring optimal energy efficiency and system uptime Selected to join the Response Operations Team — providing real-time Tier 2 guidance, technical documentation, and escalation support to front-line technicians during live customer calls