Ma.Victoria Posadas, RCrim, SO2

Customer Relations Service Representative at SM Supermalls

Metro Manila

About

I am a disciplined and determined individual with experience in security operations and customer service. My work in the security field strengthened my sense of responsibility, professionalism, and ability to remain calm under pressure. Coming from a humble community taught me the value of hard work, resilience, and perseverance in achieving my goals.

Experience

  • Custemer Relation Service at SM Supermalls
    Jun 2024 - Jun 2026 · 2 yrs 1 mo

    •Assisting and accommodating customers professionally •Handling customer concerns, complaints, and inquiries •Coordinating with different departments regarding customer concerns •Maintaining good customer satisfaction and positive relationships •Preparing incident reports and daily activity reports when necessary •Responding promptly during emergencies and assisting in crowd control •Monitoring customer safety and comfort within the premises

  • Trainee at Philippine Army
    Oct 2023 - Mar 2024 · 6 mos

  • Intern at Philippine National Police
    Mar 2022 - Apr 2022 · 2 mos