Ma. Theresa Tuan

IT Analyst

Quezon City, National Capital Region, Philippines

About

Personable I.T Service Desk / Computer Tech with extensive experience troubleshooting any applications. Skilled in managing high-volume ticketing systems. Harnesses collaboration and creative problem solving to achieve results. Microsoft O365 Computer Backup Management DevOps Global Service Desk Hardware Maintenance Vmware Software Fault Diagnosing Active Directory Application Installation Communication Skills Basic Troubleshooting VDI Citrix VPN Cisco Any connect, Global protect Problem-Solving Network Drive Mapping Software Update Installation/Reinstallation of applications Powershell Anti-Virus Software Installation

Experience

  • IT SD Analyst at Wipro
    Jul 2023 - Present · 3 yrs

  • Technical Support Representative at Transcom
    Nov 2022 - Feb 2023 · 4 mos

  • Technical Support Representative at Infocom Technologies Inc.,
    May 2021 - Jul 2022 · 1 yr 3 mos

  • Biker's Idea (Quezon City, National Capital Region, Philippines)
    • Product Sales Marketing Manager
      May 2020 - Oct 2020 · 6 mos

    • Product Sales Marketing Manager
      May 2020 - Oct 2020 · 6 mos

  • Customer Service Representative at Curo Teknika, Inc.
    Dec 2019 - Apr 2020 · 5 mos