Ma. Theresa Flora

Training & Project Manager building digital infrastructure for learning. I design courses, build websites and automation tools for both internal and external clients.

Cebu, Central Visayas, Philippines

About

A customer service professional in the BPO Industry for 14 years and Sales for 5 years. Has experience in continuous improvement, lean management, people management and training. Has trained as a Lead Auditor for ISO 9001 Quality Management Systems and a certified Lead Auditor for EN 15838 Quality Management Systems for Contact Centers. Has experience in remotely managing 32 supervisors for the Customer Service centers of a leading local mobile manufacturing company.

Experience

  • Training Manager at VAP (VA Platinum) | Outsourcing Experts
    Jan 2026 - Present · 6 mos

  • Wipro Limited (7 yrs 11 mos)
    • Senior Group Leader (Operations Manager)
      Mar 2023 - Present · 3 yrs 4 mos

    • Team Lead
      Aug 2018 - Present · 7 yrs 11 mos

    • Operations Supervisor
      Aug 2018 - Present · 7 yrs 11 mos

  • Entrepreneur at Habon Handcrafted by Maan
    Oct 2020 - Present · 5 yrs 9 mos

    I started a passion project in the midst if this pandemic. I make soaps from scratch as well as other skin friendly items. My goal is to provide quality products that can be customized based on my client's skin needs. email me at: [email protected]

  • Operations Supervisor at TeleTech Philippines
    Apr 2016 - Apr 2018 · 2 yrs 1 mo

  • Customer Service Representative at Convergys
    Jun 2015 - Apr 2016 · 11 mos