Arnhem, Gelderland, Netherlands
Operations leader who turns agreements into accountability and builds teams that perform. At Mainfreight, I own the full operational relationship with a key customer. That means keeping contracts and SLAs on track, pushing for better performance every day, and thinking about how to develop the team and the operation so both can stay equipped for what comes next. That foundation was built over 7 years at FedEx and CEVA Logistics. I delivered transformation projects, led three operational integrations, and developed and presented operational strategies to senior and executive management. Building the business case, presenting it to the right people, and then making it happen on the floor is where I am most effective. My colleagues describe me as people-focused and analytical. I think that is exactly what good operations leadership requires: the data to know what is broken, and the people skills to fix it together.
• Leading day-to-day warehouse operations for a key customer account, overseeing team performance, KPIs, and SLA compliance. • Driving the operational excellence initiatives, applying formal project management structure to ensure on-time, on-scope delivery. • Coaching and developing team members, building operational accountability and cross-functional alignment. • Automated reoccurring administrative tasks saving 150+ minutes of manual work per week. • Boosted inbound KPI by 23% by identifying and resolving a process misalignment on the floor.
• Directed 7 client transformation and continuous improvement projects with a combined budget of €1.8M across transportation and warehousing. • Implemented SOPs and structured training programs, improving process compliance by 30%. • Streamlined 3PL workflows and floor operations, improving efficiency by 12% and reducing costs by €150K. • Led WMS and TMS implementation, cutting reporting time by 50% and improving load consolidation by 28%. • Established Gemba walks as an operational routine, eliminating 3 major workflow redundancies. • Coordinated 3PL partner SLA reviews, achieving €120K in annual cost savings. • Reported directly to Head of Operations and Client Senior Management.
• Led 3 FedEx-TNT integration projects across Germany, saving €500K+ in annual operational costs and reducing CO₂ by 30% through fleet synergy identification. • Scoped new warehouse sites in East Germany, designed operational processes, and built business cases securing €2.5M in investment. • Directed process improvement initiatives in warehouse operations, cutting handling time by 15%. • Reported integration progress to Senior Management Board across Europe and Germany.
• Supported the FedEx-TNT integration: data analysis, cost-saving initiatives, and warehouse consolidation. • Facilitated change management workshops and trained 100+ employees in new processes and reporting standards.
• Supported the development of customer and digital strategies, analyzing market trends and business needs to drive innovation.
• Tutoring undergraduated students in the fiel of Microeconomics • Support Microeconomic research projects • Supervise exams