Taiping, Perak, Malaysia
I have completed a 4-year degree in Communication with a major in Public Relations (PR) and persuasive communication. I volunteered to research persuasive communication techniques, presenting the findings in a thesis titled MLM strategies. During 4 years journey, I was appointed as several leader roles : - (May 2017 - Sept 2017) : Head of Games Department, CNY SKKT - (Nov 2017 - Feb 2018) : Head of Emcee Department, CNY SKKT - (May 2018-Jan 2019) : Performing Art of Director, Senior Executive of Sekretariat Kebudayaan dan Kesenian Tiong Hua Awards Recognition : - Dean's List Honoree Semester II, 2018 - Dean's List Honoree Semester I, 2019 - Best Public Relation Award in Final Year Project (NETIGEN) 2019 Top Achievement: https://www.facebook.com/netigenusm Leading public relations team to achieve & reach out to the power of influencers' engagement as our campaign ambassadors to amplify the message of STOP Cyberbully within a three-month period. - Example: Amber Chia, Nicole Lai, Abin, Jyin Poh, Dr Carol Ong, Pink Tan, Jeryl Lee, Daniel Sher, Catherine 凯心，Ke Xin, Hishiko Woo.
1.) Customer Service and Consultation: -Provided customers with personalized skincare and beauty advice, recommending products tailored to their needs. - Built strong customer relationships, leading to repeat purchases and increased customer loyalty. 2.) Sales and Product Knowledge: - Achieved and exceeded monthly sales targets by upselling and cross-selling products. -Maintained in-depth knowledge of The Face Shop’s product range, including ingredients, benefits, and usage. 3.) Product Demonstrations and Promotions: - Conducted live product demonstrations to showcase effectiveness, driving sales during promotional events. - Played a key role in executing seasonal campaigns, contributing to a 15% increase in sales during peak periods. 4.) Store Operations -Ensured the store was clean, well-organized, and visually appealing, enhancing the customer shopping experience. -Managed stock levels, conducted inventory checks, and replenished products to avoid out-of-stock situations. 5.) Customer Feedback and Satisfaction - Addressed customer concerns promptly and professionally, ensuring high satisfaction levels. - Collected and analyzed customer feedback to improve service and product recommendations. 6.) Team Collaboration: - Worked closely with team members to achieve store goals and maintain a positive work environment. - Assisted in training new staff on product knowledge and customer service best practices. 7.) Skills Development: - Developed strong interpersonal, communication, and sales skills in a fast-paced retail environment. - Gained expertise in skincare and beauty trends, enhancing the ability to provide expert advice.
1.) Customer Service - Assisted 50+ customers daily, providing product recommendations and resolving inquiries. - Received consistent positive feedback for friendly and efficient service. 2.) Store Maintenance: - Maintained a clean, tidy, and visually appealing store layout. - Rearranged displays to highlight promotional items, increasing their sales. 3.) Team Collaboration: - Worked effectively with a team of 5–7 colleagues to achieve daily objectives. - Assisted in training new hires on store procedures and customer service. 4.) Inventory Management: - Conducted stock replenishment and weekly inventory checks, reducing out-of-stock instances by 20%. - Ensured shelves were well-organized and fully stocked at all times. 5.) Skills Development: - Enhanced communication, problem-solving, and time-management skills. - Gained practical experience in sales strategies and customer relationship management.