San Jose, California, United States
High-performing Renewals Specialist with a proven track record of driving customer retention, contract renewals, and revenue growth at Barracuda Networks. Recognized as a 100% Club achiever for consistently exceeding renewal and upsell targets. Skilled in relationship management, data-driven forecasting, and cross-functional collaboration to ensure long-term customer satisfaction and account success.
FY25 100% Club Award Winner
- Grew yearly revenue averaging 34% year over year since 2015 - Maintain a conversion rate of 82% from lead to booked business - Sourced prospects through social media marketing, Yelp, and tradeshows - Drove revenue by cross selling special packages with an average up-sale of 15% - Built a referral network amongst my peers which contributed to 20% of my annual sales - Experience in collaborating with cross functional teams in order to execute at a high level - Featured in Buzzfeed, Cosmopolitan Magazine, and other pop culture websites and forums - Clients Include: L'oreal, Hourglass Beauty, Marc Jacobs Beauty, Laura Mercier, Jouer Cosmetics, etc.
- President’s Club award winner 2011 and 2012 - Top 10% of all sales managers in Northern California for Verizon partnership stores - Routinely exceeded monthly device and accessory sale quotas by as much as 145% - Coached and managed a team of 6 sales representatives - Managed in-bound leads with the highest conversion rate amongst 12 sales representatives - Exceeded supporting sales metrics such as Verizon home phone connects and device buy-backs - Effectively use in-house CRM system to manage current and future pipeline - Performed post sale follow-up with customers to guarantee product and customer satisfaction as well as make outbound calls for customer follow-up and prospecting new opportunities
- Assist and inform customers on new promotions and current devices - Upsold customers through tailored suggestions of service plans and device enhancement - Met and exceeded monthly sales goals - Researched and recommended new potential sales opportunities to management - Conducted demonstrations of telecommunication services and products - Opened and maintained new business accounts