Lyndsey Valin

Chief Customer Officer at SugarCRM

Denver Metropolitan Area

About

I'm a people-focused, data-driven problem solver. I love the human element of business - relationship building, growing teams, and cultivating an engaging employee / customer experience. But, I also get a thrill from number crunching, analyzing trends, and calling out risks to drive improvements and operational success. As the Chief Customer Officer at SugarAI, I am responsible for the strategic direction of the Customer Experience organization and ensuring every customer maximizes their investment in our solutions. I'm passionate about driving customer-centric growth and my mission is to build scalable success frameworks, foster deep customer relationships, and align cross-functional teams to deliver an exceptional experience at every touchpoint. In my early career, I was extremely fortunate to spend 5.5 years living and working abroad - in France, Germany, England and Spain. Because of this amazing experience, I have an international perspective on business, proven success working with and leading multi-cultural, cross-border teams, and a deep appreciation of cultural diversity in the workplace. I'm a health enthusiast and believe that enabling healthy work-life balance is key to supporting effective employees.

Experience

  • Chief Customer Officer at SugarCRM
    Feb 2025 - Present · 1 yr 6 mos

  • PROS (3 yrs 6 mos)
    • SVP, Global Professional Services
      Apr 2024 - Feb 2025 · 11 mos

    • Global Vice President, Professional Services
      Jan 2024 - Apr 2024 · 4 mos

    • Vice President, Professional Services
      Sep 2021 - Jan 2024 · 2 yrs 5 mos

  • Vertafore (1 yr 10 mos)
    • Vice President, Professional Services
      Dec 2020 - Sep 2021 · 10 mos

    • Senior Director, Professional Services
      Dec 2019 - Dec 2020 · 1 yr 1 mo

  • Strong-Bridge Envision (2 yrs 5 mos)
    • Solution Director
      Aug 2019 - Dec 2019 · 5 mos

    • Senior Management Consultant - Talent & Organizational Performance
      Aug 2017 - Dec 2019 · 2 yrs 5 mos

  • Ubisense (6 yrs 6 mos)
    • Director of Operations - RTLS, Americas
      Jan 2015 - Jul 2017 · 2 yrs 7 mos

    • Manager, Operational Strategy
      Apr 2013 - Jan 2015 · 1 yr 10 mos

    • Product & Marketing Manager
      Aug 2012 - May 2013 · 10 mos