Austin, Texas Metropolitan Area
I lead complex, cross-functional programs that bring together SaaS delivery, customer implementation, and operational execution. Over the past 15+ years, I've helped organizations turn ideas into action by creating structure, aligning stakeholders, and delivering results. My experience spans enterprise customer onboarding, SaaS implementations, cloud enablement, organizational change, and cross-functional program leadership. My background combines technology, business, and human-centered problem solving. With degrees in Management Information Systems, Psychology, and an MBA, I've spent my career helping organizations and people navigate change, drive adoption, and achieve successful outcomes. Areas of focus include: • SaaS implementation and customer onboarding • Program and project management • Cloud enablement and training programs • Operational readiness and process improvement • Stakeholder management and executive communication • Vendor, contractor, and workforce leadership At BigCommerce, I led customer-facing eCommerce implementations and partnered with technical and business teams to drive successful launches, platform adoption, and customer satisfaction. As a contractor supporting Apple through both Pinnacle and Systems Integration Solutions (SIS), I led cross-functional initiatives spanning engineering, operations, enablement, and organizational readiness, including support for a workforce of approximately 140 contractors. At my core, I'm a connector and problem solver. When I see a gap, I look for ways to bring people together and build a solution. That mindset led me to found ShanghaiMamas.org after relocating to Shanghai with my young family. What started as a solution to a personal challenge grew into a thriving community that has supported thousands of families and continues to thrive more than 20 years later. I've also worked internationally across Europe, served as a mentor, advocate, educator, volunteer leader, and currently serve on the board of the Emma S. Barrientos Mexican American Cultural Center. Whether I'm leading a SaaS implementation, developing a new program, or helping teams navigate change, I enjoy building relationships, creating clarity, and helping people find a path forward. I'm currently focused on program management, implementation, customer onboarding, customer success, and customer delivery opportunities within SaaS and technology organizations. Open to remote and hybrid roles in Austin, Denver, and beyond.
End-to-end project leadership: Oversee the entire project lifecycle for large, strategic, and often interdependent technical projects. Strategic planning: Partner with project sponsors, technical teams, and product managers to define project scope, goals, and deliverables. Ensure project plans, timelines, and budgets are aligned with overall business and technical strategies. Cross-functional collaboration: Act as a central point of communication, fostering strong relationships and ensuring clear alignment among diverse, cross-functional teams, such as engineering, product, and business units. Risk and issue management: Proactively identify potential project risks and issues, develop mitigation strategies, and escalate problems to senior management when necessary. Stakeholder communication: Provide clear and regular project updates to stakeholders and executive leadership. Translate complex technical concepts into presentations that highlight business impact. Process improvement: Evaluate existing processes and implement or evolve project management frameworks and methodologies (e.g., Agile, Scrum, Waterfall) to enhance team efficiency and optimize delivery. Technical guidance: Work closely with engineering and architecture teams to distill technical requirements into actionable work and ensure technical solutions are feasible, compliant, and high-quality.
Dynamic and results-oriented Program Manager with experience in project management, talent development, organizational learning initiatives, and social media content management. Skilled in managing end-to-end program delivery, designing strategies, and curating engaging learning content to enhance Consultant performance and satisfaction. Proven ability to collaborate effectively with cross-functional teams, including Recruiters, HR, Account Managers, and Vendor/Consultant management, to drive program success and meet organizational goals. Proficient in leveraging data analytics to identify trends, streamline processes, and improve the Consultant Experience. Strong communicator with a customer-focused approach, adept at operating independently or as part of a team. Familiar with MS Office Suite and Applicant Tracking Systems, with a strategic approach to social media engagement.
Own end-to-end execution of talent and operational readiness initiatives supporting organizational scale and consultant performance. Lead cross-functional collaboration across HR, Recruiting, Account Management, and Vendor teams to ensure people, process, and systems readiness. Increased RTO from 35% to 95% in less than 6 months, as well as increase contractor satisfaction to above 85%. Analyze performance data to identify risks, gaps, and improvement opportunities; implement corrective actions. Drive change management initiatives to ensure adoption of new processes, tools, and workflows across distributed teams. Communicate program health, risks, and progress to senior stakeholders. Organized and held webinars and training for contractors weekly to month for certification training. Maintained social media presence for SIS, increasing engagement and followers by 47%. Opened first SIS office in Austin, Texas in February 2025.
Manage 15 engineering and business teams cross functionally in the development of a Content Management System for external and internal users using Waterfall and Agile methodologies Plan and lead weekly meetings with subcommittees to ensure interdependencies are addressed and risks are mitigated Create system architecture by leading teams in an Agile environment to create business solutions Collaborate with multiple Apple project managers to ensure on-time deliverables and releases Manage full software development lifecycle with engineering and business team stakeholders Spearhead requirements analysis, design, development, deployment, testing and maintenance
Spearhead partnerships with client executives to execute strategy and meet critical milestones Lead development and delivery of SaaS project plans and business requirement documentation to drive timely launches Strategically align external stakeholders, client partners, project managers, developers, technical partners, and executives in Enterprise and Mid-Market client organizations Work with internal stakeholders: account executives, solutions architects, and account managers during the close of sale to provide the seamless transition from sales to implementation
Created marketing plan after extensive research on the client reach on search engines Presented utilizing different social media platforms to engage customers more effectively Digital media marketing plan developed ways to optimize client website to increase organic search engine results by 50%
Conceptualized, launched, and managed social media community offering support, resources, and orientation opportunities while growing organization from 0 to more than 5,000 members in under five years. Built business infrastructure, recruited, hired, and onboard board of directors and 30 direct reports, secured sponsors.
Built and scaled a digital platform and community from inception to 10,000+ members. Led operations, governance, hiring, and execution across distributed teams. Managed competing priorities and limited resources while delivering consistent outcomes. Still own and maintain Shanghai Mamas org domain as a partner.